A tad disappointing
Posted Nov 2, 2015
Staff was fine, carpeting looked work, room very small, bathroom almost tiny. I was asked about leaving a credit card but did not since I prepared through Travelocity. There were additional resort fees (aware of, but forgot). While I was at my conference, my room share was leaving early and they deactivated our keys because I had not paid this bill. I received a note under the door and planned to stop on my way back that day. Reported it calmly and all the resort fees were removed and I received a new key. I never did get the resort fee after paying the room fee; I was there for a busy conference, hardly a vacation.
Comment from Hotel Management
Nov 25, 2015 by Guest Relations Manager, Hotel Management
Thank you for your review. Please accept our apologies for any inconveniences that may have been caused due to the miscommunication regarding your bill. We are pleased our Front Office team was able to address this during your visit. We are excited to be continuing our room renovations. We hope to welcome you back whether for business or pleasure.