Very Disappointing- Cannot recapture vacation time
Posted Aug 17, 2016
FIRE DRILL AT 5:00 AM - startled out of deep sleep, had to leave and go outside. Facility very outdated, worn, and in disrepair. Poorly trained and educated staff. Very poor execution of duties and responsibilities. Our hotel room was not cleaned 2 out of the 6 days that we stayed. We came back at midnight one night and had to call guest services and had to problem solve the dirty room. They could not clean room -- instead ASKED me what I needed - towels, trash removed, coffee, soap, etc. The staff do not know how to problem solve or provide customer service. The advertised 24 hour Pikabu restaurant is not 24 hours - at 1 am they offered a gross cold sandwich, all other foods were stored and staff dismissed. Mismatched paint repairs - horrible smell of paint fumes. Hotel and rooms are not updated - EYESORES everywhere you look. Stressful and very disappointing experience.