Ratings based on 6,449 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Hear it directly from our travelers
1 out of 5
by A traveler from TX

Very Disappointing- Cannot recapture vacation time

Posted Aug 17, 2016
Pros: Nothing.
Cons: Staff training and education, improved execution of duties, improved problem-solving capabilities.
Location: Walt Disney World - Big disappointment there too! Universal Studios
FIRE DRILL AT 5:00 AM - startled out of deep sleep, had to leave and go outside. Facility very outdated, worn, and in disrepair. Poorly trained and educated staff. Very poor execution of duties and responsibilities. Our hotel room was not cleaned 2 out of the 6 days that we stayed. We came back at midnight one night and had to call guest services and had to problem solve the dirty room. They could not clean room -- instead ASKED me what I needed - towels, trash removed, coffee, soap, etc. The staff do not know how to problem solve or provide customer service. The advertised 24 hour Pikabu restaurant is not 24 hours - at 1 am they offered a gross cold sandwich, all other foods were stored and staff dismissed. Mismatched paint repairs - horrible smell of paint fumes. Hotel and rooms are not updated - EYESORES everywhere you look. Stressful and very disappointing experience.
5 out of 5
by A traveler from Boston MA

One of the best places to stay in Orlando

Posted Aug 16, 2016
Pros: The location and staff was great and helpful and friendly.
Cons: Overall a great experience
Location: Ideal location close to every attraction.
I arrived at 2AM, the staff member informed me that they did not have a queen bed room available as I had requested. But she did give me a gorgeous room with an amazing view and double beds. This was not at all an issue. My room was clean and very modern and well kept. The hotel has great food choices right in the hotel. The location of the hotel was great very easy to get to the attractions by ferry/or bus. Overall a great trip and the hotel was great.
1 out of 5
by cesar from Weston Florida

el peor hotel que ne he quedado en mi vidad

Posted May 24, 2016 on Hotels
la habitation vieja los colchones hundidos y viejos damage el restroom muy small el toile tapado igual que el lava manos el techo se safaba el aire no enfriaba la comida es mala y cara
4 out of 5
by Michael from Orlando

Dated Rooms and Needs Maintenance

Posted May 23, 2016 on Hotels
Overall the stay was good. But we left thinking the pride in the hotel by staff was lacking. We saw several examples of maintence issues needing attention. Peeling wallpaper on walls of hallway, broken concrete around edge of pool, and a few other notoceable items.
2 out of 5
by A traveler from coastal alabama

Huge disappointment

Posted May 23, 2016 on Expedia
Construction noise everywhere. A/c/heat not working in room. No privacy bt bathroom and bedroom, housekeeping banging on door even with do notdisturb sign up, huge convention group loud and obnoxious in main areas (bar in lobby of hotel), 24 hr cafe crazyexpensive ($34 for baked chicken dinner), elevators and rooms smelled musty..and of soiled diapers. Front desk Staff indifferent and rude. Would not stay here again.
4 out of 5
by Juan Manuel

This traveler left a rating score only Posted May 22, 2016 on Hotels
5 out of 5
by Darell from South Florida


Posted May 20, 2016 on Hotels
We stay at this hotel at least once a year. We have great experience so we keep coming back.
3 out of 5
by A traveler

nice location but need to do more some cleaning

Posted May 20, 2016 on Hotels
need some maintenance (carpet and bathroom cleaning)
4 out of 5
by Alice from Orlando

Disney :)

Posted May 19, 2016 on Hotels
Had a great time
3 out of 5
by A traveler


Posted May 17, 2016 on Hotels
The hotel is beautiful and I love the ferry to Epcot but the parking lot was a big problem. For one there's hidden parking fees. I was charged $18 per day and it was really far from the the hotel, I mean it was ridiculously far. If long walks are your thing then this is the place for you.