Rule of thumb - double check with front desk
Posted Dec 14, 2015
Arrvd at 1 am fri, no ramp to role suitcase up. If there was the recpt did not helpfully suggest. After park on sat, arrvd 10pm, room was hot, Cleaning lady left room at 53degrees, AC down,Spoke with recpt lady, sent Mait guy#1 whom suggested Freon down. I asked for diff room. He brought up new keys and bellhop. Packed everything moved down hallway. Unpacked, went to bed to ready early morning park visit. 2am, door opens slamming back n forth, luckily the latch was on. Wife and I jumped out of bed, toddlers woke up. Freaked out. Scene from a movie. They said "they gave us this room", I said its taken. 5 min later, Maint guy #2 bangs opens door (latch still on) I get up to talk thru crack. "WHO ARE YOU" he says, I explained the ac broke in room ### they gave us this room. "WHO GAVE YOU ROOM" he says, The lady downstairs I reply. He left without apology. Now we are up. I called Recpt to make sure no more issues for the night. They apologized. Couldn't sleep for 2.5 hours. exhausted in Am. Got to park at noon. Rule of thumb - if they get you a new room, call recpt to assure the name is switched. Manager tried to fix "it" in AM. She tried but still unacceptable.Still upset, ruined my night, my morning park plans. By the way sleep number beds are nice if you know how to use one. Should be instructions.
Comment from Hotel Management
Dec 18, 2015 by AS, Hotel Management
Hello there and thank you for your recent visit and taking the time to share this candid review! We understand that a Member of our Management Team has already been in communication and attempted to work with you to reconcile, however, we too, share in your disappointment over this isolated error and understand your position.
Again, we do wish to extend our most sincere apology and hope to have you with us again in the future, at which point we will aim to exceed your every expectation. Many thanks to you and best wishes, always! -The Radisson LBV Management Team