The facilities are run down.
Posted Jun 5, 2016 on Expedia
Very bad experience with reservations and staff. The did not wanted to take expedia reservations, I had to phone expedia twice in order to Expedia to negociate with the hotel to take my reservation.
The hotel front desk staff is very rude and not willing to help you or facilitate things to guest, They made me go to my limits of patience and education. They are afraid of making their own decitions, and the implications they may have to face with the managers. It is a very odd situation, when they tell guest about it.
The pool and recreational areas are very good, with a place for drinks and snacks by the pool, there is also a jacuzzi, and a water fountain for kids. There was the only nice thing about the whole experience.
We had a room with one bedroom and a sofa bed, full kitchen, one bathroom, the unit is very run down and not updated. Everything is old and over used. But the unit is comfortable is you only use it for sleeping and rest a bit from a long long day of parks and fun outside. The housekeeping staff is very very friendly and helpfull.
Major renovation is going on, in certain villas, but there is still a long time until it is finish. If you can go some place else, do it, if you want to face possible stressfull situations go ahead and take your risk. The place has a lot of potential, I am sure 20 to 25 years ago it was a pretty place to stay.