Not worth it
Posted Jun 17, 2016
Be prepared for a let down. Room wasn't ready at check in, had to wait. Had to pay for parking in the lot, like there was any other choice. $30 million dollar renovation? Where? Someone got ripped off!! Unfortunately it was me. Room had dirty stained towels, backed up bathtub. Front desk, guest next to me got a full rundown of all activities and amenities - I got an insincere "sorry about your wait" and my room key slid to me. Pool area dirty, water had lots of stuff floating in it including empty cups and wood mulch from landscaping. I would look elsewhere if you want clean and friendly.
Comment from Hotel Management
Jun 24, 2016 by Mkahramane , Hotel Management
Thank you so much for staying with us and for taking the time sharing your comments. We hope the kids enjoyed our amenities. I sincerely apologize for any inconvenience during your visit and for not meeting your expectations. I hope you had the opportunity to reach out to one of our managers to further assist you, answer any of your questions as well as address any of your concerns. Your comments were shared with all of our management team to further follow up with their respective areas and see all concerns are addressed in a timely manner. Thank you again for your feedback and look forward the opportunity to restoring your faith.