Ratings based on 3,511 Guest Reviews

Hear it directly from our travelers
3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Hear it directly from our travelers
5 out of 5
by A traveler from l

Beautiful hotel

Posted Sep 6, 2016
Comfortable, great location, clean, modern and great staff
2 out of 5
by A traveler from orlando Florida

Not good

Posted Aug 8, 2016
Terrible no pool staff talk loud . I paid to be disney view but stuff give me construction View. Only this I have available.
2 out of 5
by A traveler from V.

Subpar vacation

Posted Jul 26, 2016 on Expedia
First vacation we were looking forward to ending. Booking described a 2 bed partial pool view. No pool view since the pool was under construction. We were put in a room next to the staff entrance and the door does not have a stopper. We were awakened by the sound of a very loud thump every time they walked through that door especially at 7 AM. Fire alarm woke us at 6 AM another day. Needless to say I've rested at home with my dog barking better than I did at the hotel.
4 out of 5
by A traveler from i

Great location

Posted Jul 25, 2016 on Expedia
Right across from Disney springs and pool at the Hilton was awesome
1 out of 5
by A traveler

Terrible Hotel

Posted Jul 22, 2016 on Expedia
AC didn't work. Couldn't fix. Supposed to move to new room. Didn't. Offered comp'd dinner. Closed restaurant hour early. Left us without food. Terrible experience.
1 out of 5
by A traveler

very close to disney great spot

Posted Jul 18, 2016 on Expedia
Pros: how close it was to disney
Cons: security
this hotel was great all except that the partying that was going on at 1:00 am and noone would make it stop then again at 3:00 a.m. other than not being able to sleep it was great.
4 out of 5
by A traveler from Ile-Ife, Nigeria

Lovely hotel close to DisneyWorld

Posted Jul 17, 2016 on Expedia
Pros: Location, neatness, quick service delivery.
Cons: Parking. The lifts/ elevators may not be sufficient when the hotel is in full operation. There were two times that the lift was sort of overfilled.
Location: Visit Disney Springs and DisneyWorld.
The major challenge I heard was with the parking space as a lot of the nearby parking spaces were occupied by Car rentals and Spa owners and I had to park a bit far, otherwise it was a very sweet experience. Thanks
4 out of 5
by A traveler from New Jersey

Great hotel...once the renovations are complete

Posted Jul 15, 2016 on Expedia
Pros: see above
Cons: see above
Location: see above
I found the staff exceptionally friendly and helpful...the room was comfortable...they should replace DISH for a better television service...marketplace was very well stocked...the restaurant, Lemongrass, was very good (and the hostess was friendly and great looking...close to Disney...would stay again
2 out of 5
by A traveler from Wilmington, NC

Under construction

Posted Jul 11, 2016 on Expedia
Pros: Close to Universal Studios, Hollywood Disney, SeaWorld, Animal Kingdom and Islands of Adventure
Cons: Update the websites to show the hotel as under construction.
Location: Several places to eat nearby (Chevy's, Perkin's just to name a few). Close to the amusement parks.
I booked this hotel on Expedia. The picture on Expedia did not match the resort when we arrived. The pool was under construction. My family was excited about getting into the Disney parks 1 hour early. However, we were informed that the Buena Vista Palace is on Disney property but not considered a Disney resort so we could not get in the Disney parks early. I asked the concierge for Disney tickets and was told I had to pay a convenience fee. It just so happens that there is a Disney store on the first floor and tickets can be purchased at the regular rates. I am still trying to understand why the concierge did not tell me that. Then, I asked for a luggage cart and was told I could not have one because this was a full service hotel.
1 out of 5
by A traveler


Posted Jul 9, 2016 on Expedia
Too far from the registration area and to walk far to our room. Rooms are not as inviting as it is. I ok with the view. Overall it was ok..