not represented well in on line reservation site
Posted Jan 20, 2017
The reservation was not what was represented- booked a one bedroom suite with limited housekeeping, courtyard view, and balcony.
was given one bedroom suite overlooking parking lot and no patio/balcony- told that did not exist. NO housekeeping for duration of 3 night stay. thin walls, and scampering of small kids in room above limited good rest. location was good for what I wanted, and the amenities- pool and outdoor activities were nice. didn't use the kitchenette. Superficially designed to look more like an upscale resort- but details showed poor craftsmanship.
no assistance with luggage offered, but trolleys intermittently available.
requested late checkout instead of 10 am, and was given an 11 am departure.