We thought Siri took us to the wrong place...WOW!
Posted Nov 28, 2017
When we arrived, we were amazed at the resort! Our room was very comfortable. I never sleep well in hotel beds; I slept so comfortably. The pool area, hot tub, & much of the food was quite enjoyable. The salad bar in the main restaurant was very good. Need a couple more salad dressing options for sure...like French & poppy seed would be an extra plus since they only provided ranch, Caesar, & Italian. Cristian was very attentive, kind, and helpful; we asked for “his section” again the next morning. We were truly mesmerized by the waterfalls & evening ambience. So relaxing!! Our room key croaked ... maintenance tried first to get us in our room, but was unable to either. Security was contacted immediately. The security person was very thorough & pleasant as he confirmed we were the guests of that room. It made me feel even safer allowing our teen daughter to go out&about on the property. Unfortunately, we did take 1/2 star off each for two reasons only. We knew about the $25 daily fee for amenities added to our bill ... but we’re surprised we had to pay additional fees to rent the bicycles & play on the basketball court, etc.. First come, first serve makes sense, but additional fees? Also...the internet service is very poor. It’s two people per room allowed to have service. It shut off & on at random. My fairly new service card with a lot of data was completely drained after 6 days.
Comment from Hotel Management
Dec 3, 2017 by Guest Relations Coordinator , Hotel Management
Thank you for taking the time to write a detailed review about your visit! Thank you for taking the time to recognize a valued member of our team, Christian. He will certainly be recognized by his own management team for your comments as well. We apologize for the issues with the room key and Wi-Fi. We do have an information technology department available to assist guests with any issues regarding the Wi-Fi. We will also pass along your comments regarding the fees for the bicycles and basketball court. We sincerely hope to welcome you back in the near future!