The beds were really comfortable but the AC did not work properly and when we requested extra blankets they had wads of hair in them. There is no hot tub and the second pool was a kiddie pool. Also the tv remotes don't work and the shuttle service was never on time it is supposed to gun ever 30 min we waited almost an hour to go back to the hotel from downtown disney. I will not be staying again it is not worth as you have to pay a resort fee on top if the hotel price
Comment from Hotel Management
Sep 6, 2015 by Mike, Hotel Management
Thank you for providing feedback from your recent stay with us. I apologize for the delay with the Disney shuttle buses. Unfortunately, there is a lot of construction in the Downtown Disney area, causing major delays on the road. Every hotel on Disney property charges a resort fee, which covers the amenities such as the transportation to the Disney parks. Our resort fee also covers the self parking, where other hotels charge a resort fee and a separate parking fee. I apologize for the housekeeping issues you encountered during your stay. I will definitely pass your comments onto management so that they are aware of your experiences.