Posted Nov 12, 2015 on Expedia
The price for the hotel was excellent, given the location! We have stayed at several hotels on Hotel Plaza Blvd and this is one of the better ones. You are just a quick walk to Disney Springs as well as to a grocery store and other fast food chain / restaurants. The room itself was average, but considering you are just there to sleep, it worked well.
The only complaint is the front desk staff wasn't very friendly and the people who cleaned the rooms did a poor job. There were 4 people in our room, yet oftentimes we were left with 2-3 fresh towels. One day we came back to the room to see that it had been cleaned but one of the beds not made. We also encountered a maid arguing with perhaps her supervisor about cleaning one more room when she was ready to punch out. The employees at the front desk didn't go out of there way to make you feel welcome either. In fact, on our last day, check out time was 11. Our airport shuttle wasn't until after 12. I had asked the front desk if there was anyway we could hang out in the room until noon and was told no because they were sold out. Ok, I understood that, no big deal. However the cleaning people knocked on our door twice before 11, wanting us out to clean the room. And as we were checking out, someone called the front desk asking if they could stay later. She told them check out time is 11, but she would give them to noon. The same request I had asked earlier and was told no. If the customer service were better, I would have rated 5.
Comment from Hotel Management
Nov 16, 2015 by SH, Hotel Management
Thank you for your descriptive review on your recent visit with us. I'm glad that most of your stay was good and we sincerely apologize for the portion that fell below your expectations. I will definitely share your comments with the management team, and we will use your feedback as a way to improve our hotel, and staff, for future guest stays.