Posted Dec 21, 2016
The computers were down when we arrived to check-in so had to wait until computers came back up. After we checked in and got settled another family entered our hotel room! They had double booked our room and had given other people keys to our room! Also, when returning from Disney Springs our keys did not work and we had to get new keys at the front desk. ALSO, I was unaware that an additional $20+ would be asked of me when checking in for "accommodation fees" which included the free Wifi and shuttle to Disney locations. This should have been included in my Travelocity price! I would have stayed elsewhere had I know of this extra cost at check in.
Comment from Hotel Management
Dec 23, 2016 by Pablo, Hotel Management
Thank you for your review! We are very sorry that you encounter these issues and we will addressed them accordantly.