Ratings based on 4,355 Guest Reviews

Hear it directly from our travelers
3.3 out of 5
57% of guests recommend
3.6 Room cleanliness
3.3 Service & staff
3.5 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler from b

Worst stay in Orlando

Posted Oct 25, 2016
Room 2119 Bed had bed bugs and room 2117 had no AC. Place was not worth the money and to make it worse it was half the cost on another site.
Comment from Hotel Management
Oct 27, 2016 by Raymond, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
by A traveler from Buenos Aires

very good hotel. Not good breakfast

Posted Oct 10, 2016
very good hotel; very nice room. Bery clean. But the breakfast was not good.
Comment from Hotel Management
Oct 12, 2016 by Raymond, Hotel Management
Thankyou for the Wonderful comments. Our staff work very hard to make sure everyone enjoys their stay. Our continental breakfast is limited but we are working on increasing the variety daily for more options
4 out of 5
by A traveler from Alachua, FL

wonderful location

Posted Oct 3, 2016
Pros: Newly renovated room.
Cons: Maid service.
Location: Many restaurants within walking distance. You are really in the heart of things on International Drive.
The reviews were not very good, but I chose to stay anyway, because the price and the location were attractive. As soon as I walked into the room, I was overcome with the odor of new carpeting. My room had been recently renovated, so all of the complaints in former reviews regarding the room did not apply to me. Now the maid service was certainly below par. I did not receive a washcloth during my stay (had to approach the front desk to get one) and I experienced two days in a row of no towels. When delivered to my room, it was done with a grumpy look and no words were used (no greeting, no apology, no eye contact). Although the front desk was very good, the maid service did not impress me. I just needed a bed to sleep in at night while I was attending a conference, so the poor service is not a big deal for me. It may make a difference for some. Having pool access at the YMCA center next door was a big plus.
Comment from Hotel Management
Oct 5, 2016 by Raymond, Hotel Management
Thank you very much for choosing to stay with us. Our stay works very hard to make every guests accommodation as enjoyable as possible. Our location is one of the best in Town and having access for all our guest to use the YMCA facilities is an added value. Thank you again for the wonderful comments and we will address the housekeeping issues your presented as well. We hope to see you again soon
4 out of 5
by A traveler from Milwaukee Wi

Nice hotel

Posted Sep 29, 2016
My husband and I had a good time in Orlando and the Allure resort staff were nice except for their rental car person I do not recommend renting a car their. Best to look somewhere else even if you are staying there. When we went to return the car nobody was there so I had to call the guy he seemed pretty rude since the beginning of our conversation. We left a $200 deposit that they suppose to return once you return the car and we had to leave to take a taxi to the airport so he said the manager of the hotel would give us our money so we gave him the keys. While waiting for our money the car rental person calls me back very upset and literally yelling at me saying who did the damage to the car repeating himself over and over I kept saying what damage?. "He said in the door that's a new damage" who did it? I told him how are you seen the car if your not here' he told me I have a camera and I'm lookin at it. I knew that was a lie as soon as he asked me you were driving a blue car I said noooo we had a white car.. he never said sorry for his mistake he just said "ooh ooh ok." He was very rude besides being wrong that got my husband and I very upset. That's why I definitely do not recommend renting a car from them they will try to lie to see if you fall for it for they won't have to give you your money back.
Comment from Hotel Management
Sep 30, 2016 by Management , Hotel Management
We apologize for your inconvenience with the rental car company. However, appreciate your stay with us and the opportunity to serve you.
1 out of 5
by A traveler from Los Angeles

Discusting

Posted Sep 28, 2016
Pros: Absolutely NOTHING
Cons: TOTAL rebuilt
Location: Actually Perfect location
I usually don't write reviews. BUT I have to in this case. Soo many issues to mention. In no particular order. only one working elevator, and by the look (age) of the sign the second elevator has been out of commission for some time. Door keys did not work, and to replace, bald spot in the carpet. Child painting on the wall of bathroom wall and floor. Toilet seal broken, and toilet needed to be re-sealed. No hot water in the shower. A/C as loud of jet engine. and finally bed as comfortable as a yoga mat on concrete. There is NO WAY this is a 3 star hotel. Had to pay additional $600 (NO thanks to Travelocity) to move to a different hotel
Comment from Hotel Management
Sep 30, 2016 by Ray, Hotel Management
We are sorry that you were unhappy with your stay. We apologize for the issues you experienced and they are being addressed. Our elevator vendor is working diligently to get our second elevator up and running for us. We hope that you will give us another opportunity on your next visit and see the the changes and effort
5 out of 5
by A traveler from Orlando Florida

My amazing stay at the Allure Resort

Posted Sep 11, 2016 on Hotels
Amazing!!!
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
We are glad you enjoyed your stay with us. We hope to see you again in the near future
3 out of 5
by A traveler from sydney

Basic hotel. A bit dated. Room clean. Close to the

Posted Sep 10, 2016 on Expedia
Pros: Location.
Cons: Breakfast
Overnight stay before early flight. 20 mins from airport.
Comment from Hotel Management
Sep 12, 2016 by Raymond, Hotel Management
We are glad you enjoyed your stay. Our location is one of the best in the area and is convenient for early flights out of Orlando International Airport. We hope to see you again soon
4 out of 5
by A traveler from Lakeland, FL

We enjoyed our night here

Posted Sep 9, 2016 on Hotels
We only got to stay one night but we loved our room, it was one of the best we'd had in a long time. The room was large, the bed was super comfortable, and we were close to so many things.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Thank you for staying with us, we are happy to hear we met your expectations. Hope to continue serving you in the future.
4 out of 5
by A traveler

Posted Sep 9, 2016 on Expedia
The hotel was very good, just need to change the light bulb in the parking lot, it was dark.
Comment from Hotel Management
Sep 9, 2016 by Raymond, Hotel Management
Thank you very much for staying with us. We will attend to the parking lot lighting immediately thanks for bringing it to our attention
4 out of 5
by A traveler from D

Nice room though a few problems

Posted Sep 7, 2016 on Expedia
I thought the room was very nice. So I would recommend the hotel. But wanted to highlight 3 issues. Reception is understaffed as there was a line each time I visited and had to wait 15-20 min to check in. Also no coffee maker in the room and phone didn't work. Despite asking the front desk to correct these. No one came to do so. Finally ice maker on our floor did not function and looked as though it had not for some time. Overall though it was a nice property and room for the price
Comment from Hotel Management
Sep 9, 2016 by Raymond, Hotel Management
We are happy you enjoyed your stay. We will have our engineering & housekeeping department address the concerns you mentioned. We hope that you will consider us again for any upcoming accommodations