Third world experience
Posted Aug 31, 2016
Arrived about 35 min before published check in and was told there was a $30.00 charge to check in! No staff visibly available or any offer to assist with luggage.
Our room on 5 floor in the North building of approximately 200 rooms, with only one elevator operating and no visible signs of repair from arrival to departure.
I'm an early riser, coffee pot in room was broken. Was told only place for early morning coffee was at the pool area on south side of lobby building about 100 yards away. Same place where breakfast was served. The building was too small to accommodate the number of tables or people coming for free breakfast. Only one person behind counter spoke English. The room had too many table for its size and there was trash inside and outside of the building reminding me of travels in third world countries! Solution: wait for coffee shop in main building to open.
The room: large but, 2 televisions in open room approximately 20 foot apart is not conducive for good viewing. Two bath towels, one face towel and one washcloth. Not what you expect from a 3 or 4 star property. I would rate this property as a 2 star at best!!
This is a bad reflection on your service and I will not use or recommend you to anyone.
Comment from Hotel Management
Sep 2, 2016 by Management , Hotel Management
We apologize for your experience, your coffee pot should have been replaced. I want to assure you that we are doing the necessary actions working with management and staff to best accommodate our guest.