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4.2 out of 5

"The only thing I didn’t like was the Japanese restaurant other than that everything was amazing. " More

By a verified traveler on Sat 03 Jun 2023

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Hotel Description

4-star beachfront property near Bloody Bay Beach

Beachside getaway

You'll be within half a mile (1 km) of Bloody Bay Beach and 2 miles (3 km) of Booby Cay with a stay here. Seven Mile Beach and Kool Runnings Water Park are also within 2 miles (3 km).

All-inclusive

A full-service spa, 5 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the children's club, children's pool, and playground.

Junior Suite, Garden View (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Oceanfront (L)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Ocean View (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Ocean View (C)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Ocean View (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, Oceanfront (B2C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

RIU Palace Tropical Bay - All Inclusive ratings based on 31 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for RIU Palace Tropical Bay - All Inclusive

Everyone (14) Couples (6) Family (12)
5 out of 5
Very nice

Posted by on Mar 18, 2024

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Comment from Hotel Management

Mar 22, 2024 by Online Reputation Manager

Dear Cynthia,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace Tropical BayOnline Reputation Manager

3 out of 5

Posted by on Mar 1, 2024

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5 out of 5

Posted by on Dec 19, 2023

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5 out of 5
The only thing I didn’t like was the Japanese restaurant other than that everything was amazing.

Posted by on Jun 3, 2023

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3 out of 5

Posted by on May 31, 2023

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5 out of 5
3rd time staying .. first since remodel, really brightened up the hotel.. Service and staff remarkable . Every person was cordial, friendly and willing to help if needed. Great experience. Christopher managing the front desk was outstanding helping us with an A/C problem..Derval in the main restaurant is the best! Judith bringing cocktails at the beach was wonderful. The vibe is low key but still with a lot of activities. Simply put, a great trip . Heading back again next May ! Beach off the charts great !

Posted by , from huntingtown on May 21, 2023

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3 out of 5
We really enjoyed our stay and the staff was extremely friendly and helpful. However, our room routinely was not cleaned, didn’t have towels, was replenished with beverages, etc. The room is not where we spend much of our time, but it was a hassle to track down help for things like that on a regular basis.

Posted by , from Chanhassen on Mar 2, 2023

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5 out of 5
This was my first time at this resort, and I would definitely stay there again. Everyone was wonderful. The resort was very clean. The food was delicious. The beach was lovely and I had no complaints!

Posted by on Nov 21, 2022

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4 out of 5

Posted by on Nov 19, 2022

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4 out of 5

Posted by on Nov 19, 2022

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About the RIU Palace Tropical Bay All Inclusive

Location Norman Manley Boulevard, Negril, Westmoreland

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • A la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Snorkeling excursions
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Snorkeling excursions included
  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Minibar beverages - restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for bottled wine
  • Onsite live performances included
  • Snorkeling included

Property Features

RIU Palace Tropical Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. RIU Palace Tropical Bay - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a spa tub. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a sauna, and spa services are also featured at the family-friendly RIU Palace Tropical Bay - All Inclusive. Self parking is free. This 4-star Negril property is smoke free.

  • 452 guestrooms or units
  • 2 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

RIU Palace Tropical Bay - All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

RIU Palace Tropical Bay - All Inclusive has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Personal motorized watercraft on site
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at RIU Palace Tropical Bay - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Debit cards not accepted
  • Humane animal treatment
  • Staffed front desk
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Guest will receive an email before arrival 2 weeks
  • No cribs (infant beds) available
  • Comprehensive food waste policy
  • Guests will receive an email with special check-in instructions
  • No elevators
  • Smoke detector
  • Service animals not allowed

Hotel Names

  • Riu Palace Tropical
  • Riu Palace Tropical Bay
  • Riu Palace Tropical Bay All Inclusive
  • Riu Palace Tropical Bay All Inclusive Negril
  • Riu Palace Tropical Bay Negril
  • Riu Tropical
  • Riu Tropical Bay
  • Riu Tropical Bay Palace
  • Riu Tropical Palace Bay
  • Tropical Bay
  • Riu Tropical Inclusive Negril
  • RIU Palace Tropical Bay All Inclusive
  • RIU Palace Tropical Bay - All Inclusive Negril
  • RIU Palace Tropical Bay - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.