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4.4 out of 5

"Loved our stay.nice affordable place to stay.just wish for the risers at 9 am had a selection for breakfast.nothing left from early risers " More

By a verified traveler on Thu 07 Sep 2023

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Hotel Description

Ottawa guestrooms with free WiFi

In Ottawa

Stay at this Ottawa hotel and you'll be within 2 miles (3 km) of Ransom Memorial Gift Shop and 6 miles (10 km) of Old Depot Museum. Forest Park is within 6 miles (10 km) and Ransommemorial Hospital is within 20 miles (32 km).

Free perks

An indoor pool is featured at this hotel, along with free self parking. Guests will appreciate free perks like continental breakfast and WiFi in public areas. Express check-out and a safe deposit box are also provided.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max
$83* Per night/room Mar 30 - Mar 31

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Multiple Beds, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

SureStay Hotel by Best Western Ottawa ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western Ottawa

Everyone (6) Family (1)
5 out of 5
Loved our stay.nice affordable place to stay.just wish for the risers at 9 am had a selection for breakfast.nothing left from early risers

Posted by on Sep 7, 2023

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5 out of 5

Posted by on Aug 27, 2023

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5 out of 5
There was a tornado the night I stayed there which knocked out the power for the whole county, but the staff immediately went door-to-door to make sure everybody was OK and offered them drinks and snacks.

Posted by on Aug 4, 2023

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5 out of 5

Posted by on Jul 31, 2023

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1 out of 5
Tje initial room was not handicap accesible. After my complaint and evemtual re-assignment, i still gpt a room which was less than what was advertised.

Posted by , from Wichita on Oct 24, 2022

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Comment from Hotel Management

Oct 25, 2022 by Hotel Management

Hi there Peggy,We apologize for the experience that you had. Unfortunately, due to a maintenance issue that had arose on the day of your arrival, and for guest safety & comfort, we were unable to provide the handicap room that you initially reserved and had to change the room location to another handicap room. The clerk that moved the room inadvertently selected the wrong room in our system when selecting the room number and gave out the wrong room type. I have taken the time to discuss this with the staff member on how to mitigate this error in the future.We again sincerely apologize for this issue, but our main concern was and always will be the safety of all guests. Thank you for your understanding in this matter.

5 out of 5
Friendly staff. Clean room.

Posted by on May 14, 2022

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5 out of 5
The only we did not care for was the water pressure in the shower

Posted by on May 7, 2022

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4 out of 5

Posted by , from MOUNT ARLINGTON on Apr 29, 2022

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About the SureStay Hotel by Best Western Ottawa

Location 212 E 23rd Street, Ottawa, KS 66067

Property Features

WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. SureStay Hotel by Best Western Ottawa also features an indoor pool, express check-out, and a front-desk safe. Self parking is free. This Ottawa hotel is smoke free.

  • 52 guestrooms or units
  • Continental breakfast (free)
  • Business facilities
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free continental breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Upper floors accessible by stairs only
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.00 per night.
  • Cribs (infant beds) are available for USD 5.00 per night.

Pet Policy

  • Pets: USD 25.00 per pet, per day
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.00 per night
  • Rollaway bed fee: USD 12.00 per night
  • Administrative fee: USD 1.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Ottawa
  • SureStay Ottawa
  • Ottawa Best Western
  • SureStay Best Western
  • SureStay Hotel Ottawa Best Western
  • SureStay Ottawa Best Western
  • SureStay Hotel Best Western Ottawa
  • SureStay Best Western Ottawa
  • SureStay Hotel Ottawa by Best Western
  • SureStay Hotel Ottawa
  • Best Western Ottawa Inn
  • Surestay By Best Ottawa Ottawa
  • SureStay Hotel by Best Western Ottawa Hotel
  • SureStay Hotel by Best Western Ottawa Ottawa
  • SureStay Hotel by Best Western Ottawa Hotel Ottawa

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.