First, the rooms were small. The second room I was moved to had bugs. I was killing bugs all night. They were crawling on the floors,walls and once they got into the bed, I was DONE! So, they moved me back to the first small room. The restaurant looked like they were not open. When I went, no one was there to greet us. They acted like I was bothering them to order food and sit down! It advertised a spa, but there is NO SPA. The masseuse would come to your room but there is no room for a massage table or any other service like a scrub etc. Customer service at this hotel was lacking from the moment we checked in the until the time we left. I asked for a list of spa services when I checked in but never got one. I asked again and the guy said "I didn't have time to look for one". Wow! They need to revamp this hotel or start over with a new rebuild including the employees. I ADVISE YOU TO NOT BOOK THIS PLACE! PICK ANOTHER RESORT THAT WILL CARE ABOUT YOU AND YOUR COMFORT! DO NOT STAY HERE!