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"Very clean and updated.comfortable bed, hot shower and good breakfast. Front desk was very helpful and friendly Would stay here again! " More

By a verified traveler on Tue 26 Sep 2023

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Hotel Description

Enjoy free breakfast at this Hayward hotel

In shopping district

A stay at this hotel places you within half a mile (1 km) of Union Landing and 3 miles (5 km) of Alameda Creek Regional Trail. St. Rose Hospital and Coyote Hills Regional Park are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. The front desk is staffed around-the-clock and laundry facilities are on offer.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$74* Per night/room Mar 22 - Mar 23

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western Hayward ratings based on 12 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Hayward

Everyone (7) Couples (1)
5 out of 5
Very clean and updated.comfortable bed, hot shower and good breakfast. Front desk was very helpful and friendly Would stay here again!

Posted by on Sep 26, 2023

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5 out of 5

Posted by on Nov 5, 2021

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1 out of 5

Refund wanted

Dirty towels, dirty hallway, old hotel, noise all night people walking in hallways and slamming doors all hours of the night. I would like refund. I would have been better sleeeping in my car

Posted by , from Los angeles ca on Mar 9, 2018

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Comment from Hotel Management

Mar 14, 2018 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

1 out of 5

none smoking

we booked a none smoking room and when we entered the room it smelled like cigarettes, the pillows were uncomfortable, the two chairs were very dirty, and of course the bugs.

Posted by , from fontana on Mar 16, 2017

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Comment from Hotel Management

Apr 1, 2017 by Manager

We apologize if we were not able to provide you with the accommodations that you expected. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience.

4 out of 5

Great value, nice people

This is an older and less expensive hotel but the rooms were renovated nicely and the staff was incredible and exceeded my expectations. I hope you have the same experience. I think it was excellent value for the money and the location is great - lots of restaurants and shopping nearby.

Posted by , from Grand Rapids, MI on Nov 18, 2016

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Comment from Hotel Management

Jan 21, 2017 by Manager

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you  experienced no difficulties with our services or amenities.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you  back to the area!

4 out of 5

Last minute booking

Cons: Breakfast could be more improved by adding fruits.
Location: Location is right off the Highway and next to the Highway Patrol office.
I had just come in for my flight from Beijing (22 Hour Trip). Staff was very helpful - placed was overbooked but Susie at the Front Desk made sure I got a room. Also the manager give me tips for local recreation - Warriors Basketball game. Thank you. The Staff made my stay at the hotel more comfortable.

Posted by on Mar 11, 2016

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1 out of 5

Choose another location

Pros: The only nice thing I have to say is the location is close to the freeway, shopping and dinning.
Cons: A whole lot.
Location: We stayed to visit the East Bay College.
Hotel was very disappointing. I guess when it says Value Inn it means you get what you pay for. But still the price was high for what we got. Hotel smelled musty, dirty (stained in halls and rooms) carpets, Rooms are small, bathroom/ shower is in a tiny space. Toliet is so close to wall with the toliet paper roll attached you hit your leg when you sit. Tub was so grossly stained and no stopper in drain. Our view from our 3rd floor window was what looked like a junk yard. The Ice Machine was not working (only on the first floor) and no soda or snack vending machines on our floor. The so called continental breakfast looked nothing like in the picture shown in the photo on web site. No fruit, super small coffee cups only a pancake machine ( not sure how it worked) and some small danish and muffins.

Posted by , from San Diego on Jan 10, 2016

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4 out of 5
I only stayed one night. The room was very clean and the bed was very comfortable. This hotel is great for someone who just needs a night to rest from their travels. No big frills, older hotel. The staff was very friendly and helpful.

Posted by , from Denver,Co on Nov 20, 2015

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2 out of 5

okay as an overnight crash pad. Dont expect breakfast really not provided.

Room was okay, clean ,bed okay. I just used for an overnight stay. Had an evening affair and did not use TV. Room had a small Fridge, microwave and coffee maker too, but I did not use. So can not comment on these ammenities. Older dated furnishings, but okay. Dont expect any breakfast. There were some coffee pots but no cups, some cereal and milk, juice was just water and again no cups ( used the waffle batter cup) Waffle iron there was working but barely a plate or fork to eat with. Breakfast was from 6-9 am I was there at about 6:30 and only person when I arrived one other came while I was in the breakfast room. So lack of items was not due to big rush of guests. I asked the desk attendant if they could find cups for the coffee and he said no. I left.

Posted by on Oct 6, 2011

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2 out of 5

Not ready

the room was not ready upon arrival and the cleaning staff tried cleaning the room before i checked out

Posted by on Jul 15, 2011

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About the SureStay Plus Hotel by Best Western Hayward

Location 2460 Whipple Rd, Hayward, CA 94544

Property Features

WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. The business-friendly SureStay Plus Hotel by Best Western Hayward also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free.

  • 1 building
  • 76 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Plus Hotel by Best Western Hayward offers 76 accommodations with coffee/tea makers and irons/ironing boards. Each accommodation is individually furnished. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Microwaves and hair dryers can be requested. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Unique furnishings
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 9 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Skydiving nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Americas Best Value Inn-Hayward/Union City
  • Americas Best Value Inn-Hayward/Union City Hayward
  • Americas Best Value Inn-Hayward/Union City Motel
  • Americas Best Value Inn-Hayward/Union City Motel Hayward
  • Americas Best Value Inn Hayward/Union City Motel Hayward
  • Americas Best Value Inn Hayward/Union City Motel
  • Americas Best Value Inn Hayward/Union City Hayward
  • Americas Best Value Inn Hayward/Union City Motel
  • Americas Best Value Inn Hayward/Union City Hayward
  • Americas Best Value Inn Hayward/Union City
  • Motel Americas Best Value Inn-Hayward/Union City Hayward
  • Hayward Americas Best Value Inn-Hayward/Union City Motel
  • Motel Americas Best Value Inn-Hayward/Union City
  • Americas Best Value Inn-Hayward/Union City Hayward
  • Americas Hayward Union City
  • Motel Americas Best Value Inn Hayward Union City Hayward
  • Motel Americas Best Value Inn Hayward Union City
  • Americas Best Value Inn Hayward Union City Hayward
  • Americas Best Value Inn Hayward Union City Motel
  • Hayward Americas Best Value Inn Hayward Union City Motel
  • Americas Best Value Inn Hayward/Union City
  • Americas Best Value Inn Union City Motel
  • Americas Best Value Inn Union City
  • Americas Hayward Union City
  • Motel Americas Best Value Inn Hayward Union City Hayward
  • Motel Americas Best Value Inn Hayward Union City
  • Americas Best Value Inn Hayward Union City Hayward
  • Americas Best Value Inn Hayward Union City Motel
  • Hayward Americas Best Value Inn Hayward Union City Motel
  • Americas Best Value Inn Hayward/Union City
  • Americas Best Value Inn Union City Motel
  • Americas Best Value Inn Union City
  • Americas Hayward Union City
  • Surestay Plus By Best Hayward
  • Americas Best Value Inn Hayward Union City
  • SureStay Plus Hotel by Best Western Hayward Hotel
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.