Least restful and clean stay ever
Posted Aug 21, 2016
The stay began with check-in staff requesting payment in full upfront. Upon receiving the room key, we were directed to the Beach Tower. The elevators were extremely slow and often overpopulated by cleaning staff or construction personnel.
We were on the 15th floor of the tower. Construction began every day of our stay at approximately 7:30 in the morning and continued until around 5:00 in the afternoon. We were not told of the renovations at check-in and certainly did not expect for deeafning noise to drown out every aspect of the time spent there. After returning from a day away from the hotel, trying to escape the noise, a letter was found slipped under the door telling of the impending water outage for the next day. A 5 hour water outage for the tower meant no showers or toilets. Having a hotel on the beach with no ability to clean up or even use the bathroom in the room during peak season seemed more than unreasonable. Not giving guests a warning of the disruption I believe was also incredulous.
When booking the room, the website says amenities such as spa services, in room massages and other relaxation activities are available. When asking the front desk reception about these amenities, we were told that the spa "bugged out" of the hotel months prior.
The cleanliness of the room was nearly nonexistent. Mold was growing in every conceivable corner. Pain was peeling and rust was flaking from the vents in the bedroom and bathroom
Comment from Hotel Management
Aug 25, 2016 by Guest Experience Manager, Hotel Management
Thank you for taking the time to share your experience at the Pacific Beach Hotel. I would like to sincerely apologize for all of the troubles you encountered due to our ongoing redevelopment project. As I’m sure you can understand, there is never an ideal time for all the activities involved in the renovation and we do try our best to minimize the negative impact that this activity has on our guests, however we are very disappointed to learn of the disruptions that occurred during your stay. We truly believe it will be worth it once the updates are completed. We hope you will give us another opportunity regain your trust and return to the brand new hotel in the near future.
Guest Experience Manager