"It is close to beach and shops are around. Nice view to city and diamond head and a little ocean also but not able to see sunrise and sunset. You can ... " More

By a verified traveler on Thu 23 Mar 2017

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Hotel Description

At Aqua Palms Waikiki you'll be 1.4 km (0.9 mi) from Ala Moana Center and 2.5 km (1.6 mi) from Honolulu Zoo. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour business center.

You can enjoy LCD TVs with DVD players, and all 262 rooms feature lanais, WiFi, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and microwaves. Pillowtop beds and free toiletries are nice touches to enhance your stay. Free local calls, video-game consoles, and safes are also available.

The restaurant, IHOP, is open for breakfast, brunch, lunch, and dinner. Other amenities include free WiFi in public areas, a fitness center, and coffee/tea in a common area. There's also the convenience of self parking.

With a stay at this Waikiki hotel, you'll be 3 km (1.8 mi) from Waikiki Aquarium and 3.2 km (2 mi) from University of Hawaii at Manoa.

City View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$95 per night

Diamond Head View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Partial Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Aqua Palms Waikiki ratings based on 186 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
2 out of 5

Disappointing Experience

Pros: Very unmemorable...nothing good comes to mind...a total, "eh."
Cons: See above
Was blindsided by the $18/day amenities fee which was added to my bill. It includes such things as water available in the lobby (an ice pitcher with lemons), room safe, newspaper, and other things normally included in the room cost. Was also appalled by the $25/day parking fee. One desk clerk completely ignored me for several minutes while he worked on the printer. I stood right in front of him and HE IGNORED ME!!...nothing, not a hello or a "be with you in a minute,"...nothing. I walked away in disgust. Travelocity owes me $36 for the amenities charge since they craftily hid it the small print. They need to make it a part of the general room cost calculation. I would not have chosen that particular package if I had known about the additional cost. Shame on Travelocity.

Posted by on Apr 4, 2017

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4 out of 5

Nice place to stay

It is close to beach and shops are around. Nice view to city and diamond head and a little ocean also but not able to see sunrise and sunset. You can hear street noise. Room was clean, friendly staff, furniture show the age. DVD and PS3 games and towels and coffee in the lobby and a shuttle to take you to just one mall which is not so far totally 28$ per day you need to pay for all. Long story short, it is a good hotel to stay.

Posted by , from California on Mar 23, 2017

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3 out of 5

Nice hotel and lower price.

Pros: Location beds and pillows
Cons: Lower cost, too expensive, they changed the International Market, its now just a high priced mall. The old market was way better.
Location: Went to the beach and whale watching.
The hotel was clean. The maid services were ok but they kept forgetting give clean washcloths for the soiled ones. Rooms facing the road was too noisy, pillows were to hard, and not to soft beds. It's been 20 years since I was there last time, everything is too much commercialized now. Don't think we will go back anymore.

Posted by on Mar 11, 2017

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3 out of 5

Decent

The hotel is close to the beach and convention center. The rooms and bathroom are small, furniture a little old. In general a little run down. Clean and a decent price. The fitness area has only one machine for arms, weights and one treadmill. Elevators slow

Posted by , from colorado on Jan 28, 2017

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3 out of 5

Moderate to budget, but close to the beach

Great staff, but facilities are showing their age. But if you're in Hawaii, this is an affordable option to much more expensive hotels near Waikiki.

Posted by on Jan 12, 2017

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3 out of 5

Disappointment

Pros: Location, price, cleanliness, friendly staff.
Cons: Be sure generator works if power goes out again. Customer service needs improving. Though everyone nice and friendly, they are not trained for above.
Location: Can walk to beach, restaurants, shops. Easy to catch tour buses, shuttles. Bus day tours are great, especially Pearl Harbor exhibit. Best concierges!
We were only there for 2 days on last leg of 50th anniv. trip, we flew there from Maui so we could see Pearl Harbor. First day was fine (Sat. 11-26-16). But on 2nd day (Sun.11-27-16), the power went out throughout the hotel at 7p.m. We had 8:30 dinner reservations. Husband and I are both 69 years old. Since elevator was not working, we had to walk all the way down the 7 dark flights of stairs to the lobby and caught a cab for the restaurant. When we returned later, the power was still out, and the generator was not operating properly. So Saturday night and Sunday morning, still no electricity, water, a.c., tv, etc. More stair climbing. We were scheduled to check out at 12 noon. Hotel wouldn't let us do "late checkout" so that we could go to beach before leaving for airport. We checked out at noon, they held our luggage for us, we went to beach. When we returned, power was back on, but not fully, just partial power. The staff did not seem able to handle this situation very well. We requested a complete refund of our 1-day stay and told there would be "an adjustment" and manager would decide this issue after reviewing each case individually. Because they could not print anything, we were not given our final bill. A couple next to us said when they complained that morning, they were sent to the "sister hotel" to take a shower and hotel paid for cab. We weren't given this option even though hubby also went to lobby in a.m. Disappointed!! Will not return or recommend.

Posted by , from Shelby Twp., MI on Dec 1, 2016

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4 out of 5

Not the newest hotel in the area but pretty good

Pros: Friendliness of staff.
Cons: Update furniture and ask front desk BEFORE putting anything in room safe; there is an extra step not mentioned in the safe's printed instrutions.
Location: Great location; borders Ala Moana Shopping Center (Hawaii's largest mall) and Waikiki Beach.
We booked this hotel as part of a package deal that included round airfare, the hotel stay for 7 nights/8 days, and a rental car. It was a pretty good deal at just under $4,000. Some of the furnishings in the room seemed outdated, but we had friends staying at a different hotel in the area and found our furnishings to be no different from theirs. The bottom of the provided wardrobe (which also held the iron, ironing board, extra blanket, hangers, and the stand that holds the suitcase so you don't have to have your suitcase on the ground) had some sand at the bottom of it, but it's Hawaii (with beaches all around you, sand is to be expected). Everything else seemed to be clean, and the beds were very comfortable. The front desk staff and concierge were very friendly and knowledgeable. Be aware: parking at the hotel's parking garage is $25/day, and the corners of the parking garage are quite sharp as you go up (a smaller car might be better to better navigate this). Over all, an above average experience but not outstanding....a grade of an A- (on a scale of A+ to F).

Posted by on Nov 18, 2016

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4 out of 5

1 week stay at Aqua Palms

Pros: The use of beach towels, the beach chairs, free movies, the free shuttle to various spots on Waikiki. FRIENDLY STAFF
Cons: Some upgrading of the property which is already underway!
Location: Ala mona shopping center with Walmart and Walgreens just 1 block from there. The shuttle will take you right there for free. Snappers has great food
We stayed one full week at the Aqua Palms in a diamond head view room with a king sized bed and sofa in the room. The room is a little dated and you could get real nit picky about things but for the cost and the size of the room we were more than pleased. Housekeeping does a great job daily straightening up the room if you like. There is a nice little table with 2 chairs to eat at, the balcony has 2 nice chairs and a little table out there to sit outside. Our diamond head view room also had views of the ocean in 2 different spots, BONUS! However the room faces Ala mona blvd.... and it is LOUD all hours of the day and night, but if you run the air conditioner on the circulating mode at night it helps drown out the sound of the traffic below. There is no hospitality room if you have a late flight, but we did get to check out at 1pm for no additional cost and they will hold your luggage until 7pm which is really nice. The front desk staff were AWESOME About giving me details on which bus # to take to get to certain destinations, ie: Diamond head, Pearl Harbor, Chinatown, etc.... You can save lots of money by just going to these places on you own instead of booking a "tour there".

Posted by , from Minnesota on Feb 8, 2016

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4 out of 5

Nice and clean hotel!

I spend four nights at Aqua Palms Hotel. Nice and clean hotel close to Waikiki Beach and Lagoon. Lots of shops and restaurants behind the Hilton Hotel, we found that by happy accident. Staff was friendly and helpful but parking was $ 20 a night. I would recommend this hotel to someone who's looking for a good deal and doesn't mind being off the beach. The only reason I gave 4 stars is, it's not on the beach.

Posted by , from Los Angeles on Oct 29, 2013

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4 out of 5

Very nice hotel

I bought this hotel over four months before my stay. It was worth it, the staff are friendly and courteous. 

Posted by on Jul 16, 2013

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Property Features

Aqua Palms Waikiki offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You'll find a 24-hour business center on site. WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and barbecue grills are also featured at Aqua Palms Waikiki. Parking is available for a fee. This Honolulu hotel is smoke free.

  • 262 guestrooms or units
  • 12 levels
  • Dining venue
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (13.2 km / 8.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Aqua Palms Waikiki offers 262 air-conditioned accommodations with DVD players and laptop-compatible safes. Rooms open to lanais. Beds feature pillowtop mattresses. 42-inch LCD televisions come with video-game consoles. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private lanai
  • Pillowtop beds
  • LCD television
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

IHOP - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Nearby Activities

Aqua Palms Waikiki has a small exercise room with cardiovascular and strength-training machines, and a sundeck houses an L-shaped splash pool.

Guests access Waikiki Beach by walking across the street and through the grounds of the 22-acre Hilton Hawaiian Village Beach Resort & Spa (about 10 minutes). At the end of the walk lies the deepest stretch of sand on Waikiki Beach. Parasailing, submarine and boat rides, and water-sports equipment rentals are available on the beach. Bicycle rentals are available a block from the hotel.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Boat tours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night

The resort fee includes:

  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Shuttle service
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Self parking fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aqua Palms
  • Aqua Palms Hotel
  • Aqua Palms Hotel Waikiki
  • Aqua Palms Waikiki
  • Aqua Waikiki Palms
  • Palms Waikiki
  • Waikiki Aqua Palms
  • Waikiki Palms
  • Aqua Palms Honolulu
  • Aqua Palms Spa Honolulu
  • Aqua Palms Waikiki Hawaii/Honolulu
  • Aqua Palms Waikiki Hotel Honolulu
  • Aqua Palms Waikiki Hotel

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.