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HI Express El Paso Downtown, an IHG Hotel

2.5 star property
Hotel near Paso del Norte International Bridge in El Paso

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HI Express El Paso Downtown, an IHG Hotel

Photo gallery for HI Express El Paso Downtown, an IHG Hotel

Property amenity
Exterior
Standard Room, 1 King Bed | Desk, iron/ironing board, free cribs/infant beds, free WiFi
Free daily buffet breakfast
Exterior

Overview of HI Express El Paso Downtown, an IHG Hotel

Reviews
7.6

Good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • Free airport shuttleFree airport shuttleFree airport shuttle
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Explore the neighborhood

Map
409 E Missouri Ave, El Paso, TX, 79901
  • Popular LocationPlaza Theater9 min walk
  • Popular LocationUniversity of Texas at El Paso20 min walk
  • Popular LocationPaso del Norte International Bridge3 min drive
  • AirportEl Paso, TX (ELP-El Paso Intl.)13 min drive

Room options

View all photos for Standard Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Feature)

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds (Feature)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

  • 300 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hotel Indigo El Paso Downtown, an IHG Hotel
Pool
Pet friendly
Free WiFi
Restaurant
4.2 out of 5, Very Good, (1000)
The price is $147
per night
$173 total
includes taxes & fees
May 7 - May 8
Hotel Indigo El Paso Downtown, an IHG Hotel

About the neighborhood

El Paso

Downtown El Paso stay.Within a 10-minute walk of this Downtown El Paso hotel, you'll find El Paso Holocaust Museum and Southwest University Park. El Paso Museum of History and Insights Science Museum are also within half a mile (1 km).

What's nearby

  • Southwest University Park - 8 min walk
  • Plaza Theater - 9 min walk
  • University of Texas at El Paso - 20 min walk
  • Don Haskins Center - 2 min drive
  • Paso del Norte International Bridge - 3 min drive

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 14 min drive

Restaurants

  • Taconeta - 5 min walk
  • Craft and Social - 3 min walk
  • Mamacitas Cafe and Cantina - 3 min walk
  • Coffee Box - 5 min walk
  • Epic - 2 min walk

About this property

HI Express El Paso Downtown, an IHG Hotel

Hotel near Paso del Norte International Bridge in El Paso
HI Express El Paso Downtown, an IHG Hotel offers its guests a fitness center and a seasonal outdoor pool. WiFi and wired Internet are free in public spaces. A 24-hour business center and meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 1200 square feet (108 square meters) and includes conference space. A roundtrip airport shuttle is free (available on request). Multilingual staff, gift shops/newsstands, and dry cleaning/laundry services are also featured at the business-friendly HI Express El Paso Downtown, an IHG Hotel. Self parking is free.
  • 1 building
  • 112 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 1200 sq ft of conference space
  • 108 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Elevator
HI Express El Paso Downtown, an IHG Hotel offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Family friendly

  • Free crib
  • In-room refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 8:30 AM to 10:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:30 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

Frequently asked questions

How close is HI Express El Paso Downtown, an IHG Hotel to the airport?

HI Express El Paso Downtown, an IHG Hotel is 8.1 mi (14-min drive) away from the El Paso International Airport (ELP) airport, the closest popular airport to the property.

How much does it cost to stay at HI Express El Paso Downtown, an IHG Hotel?

As of Apr 23, 2024, prices found for a 1-night stay for 2 adults at HI Express El Paso Downtown, an IHG Hotel on May 10, 2024 start from $120.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does HI Express El Paso Downtown, an IHG Hotel have an airport shuttle?

HI Express El Paso Downtown, an IHG Hotel offers a free airport shuttle, available from 8:30 AM to 10:00 PM on request.

Does HI Express El Paso Downtown, an IHG Hotel offer free breakfast?

HI Express El Paso Downtown, an IHG Hotel offers free buffet breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at HI Express El Paso Downtown, an IHG Hotel?

No, there is no casino at this hotel, but Sunland Park Racetrack and Casino (9-min drive) and Speaking Rock Entertainment Center (14-min drive) are nearby.

What time is check-in at HI Express El Paso Downtown, an IHG Hotel?

Check-in begins at 3:00 PM.

Is there free parking at HI Express El Paso Downtown, an IHG Hotel?

This hotel offers free self parking.

Does HI Express El Paso Downtown, an IHG Hotel have a pool?

HI Express El Paso Downtown, an IHG Hotel features a seasonal outdoor pool. Guests can enjoy pool access from 8:30 AM to 10:00 PM.

Does HI Express El Paso Downtown, an IHG Hotel have a spa?

There are no spa services available at this hotel.

How close is HI Express El Paso Downtown, an IHG Hotel to downtown El Paso?

HI Express El Paso Downtown, an IHG Hotel is 0.2 mi away from El Paso.

HI Express El Paso Downtown, an IHG Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 391 out of 1000 reviews" "
Rating 8 - Good. 287 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 100 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Wayman

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great, breakfast was decent, and rooms were nice and roomie
Stayed 1 night in Jan 2024

4/10 Poor

Caleb

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Mediocre service and inept management
Rooms are tiny (which is to be expected downtown). Not a big deal. We got a room with two queen beds, and were only able to use one (room 709) as one of the beds was the absolute worst I have ever seen in a hotel (zero cushion in the middle so a person would just roll to the middle). Woke up in the morning to get the day started and realized there was no hot or even luke warm water at all for a shower. Front desk was contacted and I was advised that the problem was realized the night before and a "technician was on the way" when in fact there was not anyone coming, we waited another 2 hours and still no hot water..long story short, we had to take freezing cold showers. Had my 3 year old son that could not even bear the cold so had to skip his bathing that day. When front desk was asked for a manager she advised me that they would not be in until the next day. I realize it was not the fault of front desk personnel, but management that the issue was not corrected in a timely manner. Needless to say there was a lobby of angry people as I exited the elevators. I know stuff happens but for the issue to be known at least 24 hours in advance of me calling down to the desk and not having a timeframe or even a reasonable answer to customer concerns is unacceptable.
Stayed 1 night in Jan 2024

2/10 Terrible

Flora

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water since I checked in. I hope the hot water is fixed by tomorrow so I can shower before leaving the hotel. So disappointed.
Stayed 1 night in Jan 2024

10/10 Excellent

JUANITA

Stayed 1 night in Jan 2024

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this hotel - love the location, amenities, and breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location walkable to many sites.
Stayed 2 nights in Dec 2023

4/10 Poor

Brett

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Room was dirty, had someone's shaved pubic hair all over the floor. Shower was broken and wouldn't turn on all the way. Tub drain was clogged and would back up water. Toilet handle was broken and required jimmying to flush. Staff were unhelpful when asked about dining and attractions.
Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher, Big Spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Corey

Stayed 3 nights in Dec 2023

10/10 Excellent

Eduardo Javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023