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Quality Inn & Suites

2.5-star property
2300 Willowcreek Rd, Portage, IN 1-855-201-7819
2.1 out of 5
See all 12 travelocity Reviews

"Our room smelled bad. Dirty…the sink and mirror and faucet were all filthy. The bathroom floor looked like it hadn’t been swept. The toilet was also p ... " More

By a verified traveler on Thu 03 Aug 2023

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Hotel Description

Hotel perfectly located for exploring Portage

City center stay

Within 2 miles (3 km) of this Portage hotel, you'll find East Branch and Founders' Square Park. Indiana Dunes National Park and Lake Michigan are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and free newspapers.

1 King Bed, Nonsmoking, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$77* Per night/room Apr 28 - Apr 29

Room, 1 King Bed, Non Smoking (Efficiency, Upgrade)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

1 Queen Bed, Nonsmoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn & Suites ratings based on 12 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Quality Inn & Suites

Everyone (5) Family (4)
3 out of 5
Our room smelled bad. Dirty…the sink and mirror and faucet were all filthy. The bathroom floor looked like it hadn’t been swept. The toilet was also pretty dirty. Both lampshades were broken like someone punched holes in them. Overall for the price we paid I expected a room that didn’t turn my feet black walking on the carpet.

Posted by on Aug 3, 2023

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Comment from Hotel Management

Aug 4, 2023 by Manager

Hello Stephanie, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

1 out of 5
The staff was very nice. The hotel was a disaster area doing a full remodel. The room was dirty, the AC/heater covered in dust. No cell service in the room. The towels were like sand paper.

Posted by on Oct 23, 2022

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Comment from Hotel Management

Oct 24, 2022 by Manager

Hello LADONNA, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

1 out of 5
The staff is really nice but the 3rd shift old lady is rude. We had stain blank found a sucker on the wall, foot prints on the wall, stuff on the ground

Posted by on Jul 3, 2022

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Comment from Hotel Management

Jul 5, 2022 by Manager

Hello Guest, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2 out of 5
The property was very run down. There was cracks in the bottom of the bathtub, cracks in the wall, door didn't shut properly. The room needed some major repair work

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 9, 2021 by Manager

It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

1 out of 5
This was THE worst hotel I have ever checked into in my entire life. I was traveling with my dog, so they have specific rooms for pet stays (I get it). I got to the room and when I opened the door, the smell was bad. The room was run down, unclean, the sink was clogged, the bath tub had chips and cracks, other furniture was broken and chipped. I expected to find bugs in the room and the bed - but I didn't look and I didn't stay that long. I left. The room was a disgrace even for my dog! I didn't even check out. I left the room card in the room, took my dog & found another hotel to stay at. In no way was I looking for the Four Seasons, but this hotel chain should be completely embarrassed by this location.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jun 29, 2021 by Manager

I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

3 out of 5
The guy working the evening shift was extremely pleasant and accomodating. He worked very hard to see that we were taken care of. The hotel is quiet since it's not near a busy road or other businesses. The beds were quite comfortable, and we slept well. The housekeeping staff was very nice. It's a pretty rundown hotel and very much in need of some repairs and renovations. The safety latch in our first room was hanging from the door, there was no deadbolt on the door, and there was a significant gap all around the door when it was closed. We requested a different room. It was better, but the bathroom fan and light stayed on all the time. There was no way to turn them off; the front desk employee knew about it because he told us when he moved us to the new room. Fortunately, they weren't loud or bright enough to keep us awake; they weren't really noticeable. The daytime front desk employee was competent but extremely unpleasant. She showed us where the coffee dispenser was in the lobby, and when we started to get coffee she came out and rudely said, "I knew you would do it wrong!" She also called us as we were leaving our room at 10:50 am on our checkout day to tell us that we needed to be out by 11:00 am. I said we were on our way out but also that when we checked in we had been told that the checkout time was 12:00 pm. She seemed angry at that. There didn't seem to be a rush to clean our room, and when we left the desk employee and two others were standing outside smoking!

Posted by , from Indianapolis on Aug 4, 2020

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Comment from Hotel Management

Jun 10, 2021 by Manager

We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

2 out of 5
Poor quality, had an oderwhen you walked in. Air did not work in room

Posted by on Aug 8, 2019

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3 out of 5
Beds were clean and comfortable, carpet was old and felt damp, air conditioner very loud and took forever to cool the room. No hair dryer in room. Would we come back probably not for the price which with tax was 100 it should have been better

Posted by on Jul 22, 2019

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1 out of 5

Posted by on Jul 12, 2019

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4 out of 5

Was nice

Was a nice place to stay bed and pillows soft my only beef was the wifi was kinda slow

Posted by on Jan 30, 2016

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About the Quality Inn & Suites

Location 2300 Willowcreek Rd, Portage, IN 46368

Property Features

Public spaces have free WiFi. Business amenities include a business center and a meeting room. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly Quality Inn & Suites. Free self parking is available.

  • 52 guestrooms or units
  • 2 levels
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Front-desk safe
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Portage - Ogden Dunes Train to Chicago (6 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn & Suites offers 52 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Portage hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair accessible parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Portage
  • Quality Inn Portage
  • Comfort Hotel Portage
  • Portage Comfort Suites
  • Comfort Inn Portage Hotel
  • Portage Comfort Inn
  • Quality Portage
  • Quality Inn & Suites Hotel
  • Quality Inn & Suites Portage
  • Quality Inn & Suites Hotel Portage

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.