Relatively nice hotel. Awesome location near DC
Posted Nov 21, 2016 on Expedia
Room was facing the street. If we opened our window shades, being on the first level anyone would be able to see us which can be uncomfortable and doesn't make for a nice view. The room neighboring us was obviously over the 4 person limit playing loud music, yelling and partying. It took 2 calls to the front desk and 4 hours to get them to quiet down. My husband and I were looking to relax and get some sleep instead we got an unprofessional hotel who lets teenagers party whith no regard to other guests. Never were allowed to speak with management nor were we offered anything to compensate our troubles. Nothing against the hotel itself it's a nice hotel although the rooms lack a fridge/microwave but the staff and management and security here are the real problem.
Comment from Hotel Management
Nov 23, 2016 by Tony Galang, Hotel Management
Thank you for sharing your comments, and we’re so concerned to hear that you were unhappy with your stay. Please know that our team is always available during your stay to address anything that is going wrong. We are very sorry about the noise from another guest room while you staying with us. We have alerted our security department and find out on what went wrong with your experience and we are addressing it immediately. We hope you will consider giving us another chance in the future to provide a more positive experience