Never shopping here again I spend 13000 on this trip.... when I booked this hotel didn't offer free dining then 3 weeks before I left same room same Motel same price offer free breakfast and you guys wouldn't give it to me because you said I would have to cancel my reservations wait 20 days for my money return and repurchase the vacation... sounds like b******* everybody at the hotel had free breakfast I ended up paying $39 per person each morning... a price gouge you as much as they can dinners range between 30 and $50 per plate breakfast is 39 per person coffee's like 10 and then they offer you a free breakfast buy one get one free only in the first three hours you get there if you skip a hotel cleaning for the day which they don't tell you when you check in you have to find the piece of paper laying on your dresser underneath your TV pool closed at 6 everyday there's a bar inside the hotel which is very loud and they still charge you $20 to get in after paying $300 a night to even stay there felt like when I stayed there for the 10 days they didn't do everything to try to make you happy I tried everything to ignore you tell you lies to get more money out of you unlike your Norwegian cruise I took the week before when they went Far and Beyond to make you happy and feel welcomed.... do not go to this hotel
Comment from Hotel Management
Oct 11, 2017 by Danna Holck, Hotel Management
Aloha and thank you for your review. I apologize that your stay with us was less than ideal, and I have shared your concerns with my management team.
I am sorry that you did not fully enjoy your dining experiences. North Shore Kula Grille, one of our seven restaurants and our most popular breakfast and dinner restaurant, offers a wide variety of options including an all-you-can-eat breakfast buffet with 40+ items at only $30 for adults, and free for children under 10 at breakfast and dinner. This is a great value compared to other high-end resorts in Hawaii. Our signature restaurant Pa’akai, also offers great value for an upscale restaurant, with entrees starting at $28. Its signature dish, the Whole Fish Hawaiian Island Catch, is just $78 for two people. We also offer amazing options at The Point Sunset & Pool Bar, with unbeatable views of crashing surf along with a new menu featuring affordable cuisine ranging from shareable appetizers, Hawaiian-style bowls, wraps, burgers, tacos and salads.
We are proud to be one of only five concert venues on the island at Surfer, The Bar, and an ongoing host to the island’s best musicians and touring groups. While this venue does require a cover charge, I hope you were able to enjoy cocktails at The Point Sunset & Pool Bar with its complimentary nightly musicians. Additionally, in support of our ongoing environmental initiatives, Turtle Bay Resort offers an aluminum beverage tumbler for only $10, which provides guests with unlimited free non-alcoholic soda refills and all day Happy Hour pricing for mixed drinks and beers.
Turtle Bay Resort is the only destination resort on the North Shore and the ideal gathering place to escape the hustle and bustle of Waikiki. We hope you will give us another opportunity to welcome you as our guest.
With warmest aloha,
Danna Holck, vice president & general manager