Ratings based on 3,494 Guest Reviews

Hear it directly from our travelers
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler from OH

Bs

Posted Oct 5, 2017
Never shopping here again I spend 13000 on this trip.... when I booked this hotel didn't offer free dining then 3 weeks before I left same room same Motel same price offer free breakfast and you guys wouldn't give it to me because you said I would have to cancel my reservations wait 20 days for my money return and repurchase the vacation... sounds like b******* everybody at the hotel had free breakfast I ended up paying $39 per person each morning... a price gouge you as much as they can dinners range between 30 and $50 per plate breakfast is 39 per person coffee's like 10 and then they offer you a free breakfast buy one get one free only in the first three hours you get there if you skip a hotel cleaning for the day which they don't tell you when you check in you have to find the piece of paper laying on your dresser underneath your TV pool closed at 6 everyday there's a bar inside the hotel which is very loud and they still charge you $20 to get in after paying $300 a night to even stay there felt like when I stayed there for the 10 days they didn't do everything to try to make you happy I tried everything to ignore you tell you lies to get more money out of you unlike your Norwegian cruise I took the week before when they went Far and Beyond to make you happy and feel welcomed.... do not go to this hotel
Comment from Hotel Management
Oct 11, 2017 by Danna Holck, Hotel Management
Aloha and thank you for your review. I apologize that your stay with us was less than ideal, and I have shared your concerns with my management team. I am sorry that you did not fully enjoy your dining experiences. North Shore Kula Grille, one of our seven restaurants and our most popular breakfast and dinner restaurant, offers a wide variety of options including an all-you-can-eat breakfast buffet with 40+ items at only $30 for adults, and free for children under 10 at breakfast and dinner. This is a great value compared to other high-end resorts in Hawaii. Our signature restaurant Pa’akai, also offers great value for an upscale restaurant, with entrees starting at $28. Its signature dish, the Whole Fish Hawaiian Island Catch, is just $78 for two people. We also offer amazing options at The Point Sunset & Pool Bar, with unbeatable views of crashing surf along with a new menu featuring affordable cuisine ranging from shareable appetizers, Hawaiian-style bowls, wraps, burgers, tacos and salads. We are proud to be one of only five concert venues on the island at Surfer, The Bar, and an ongoing host to the island’s best musicians and touring groups. While this venue does require a cover charge, I hope you were able to enjoy cocktails at The Point Sunset & Pool Bar with its complimentary nightly musicians. Additionally, in support of our ongoing environmental initiatives, Turtle Bay Resort offers an aluminum beverage tumbler for only $10, which provides guests with unlimited free non-alcoholic soda refills and all day Happy Hour pricing for mixed drinks and beers. Turtle Bay Resort is the only destination resort on the North Shore and the ideal gathering place to escape the hustle and bustle of Waikiki. We hope you will give us another opportunity to welcome you as our guest. With warmest aloha, Danna Holck, vice president & general manager
5 out of 5
by A traveler

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017
Thank you for staying with us. Please come back again.
5 out of 5
Recommended
for Everyone
by A traveler from Melboune, Australia

Peace and tranquility

Posted Jul 21, 2017 on Expedia
To relax and rejuvenate away from the rat race, stay here, and in the villas if you have a family.
Comment from Hotel Management
Jul 28, 2017 by Turtle Bay Resort Management, Hotel Management
Thank you for staying with us. Please come back again.
5 out of 5
by Eduardo

Posted Jul 20, 2017 on Hotels
Great hotel and great golf courses, highly recommended
Comment from Hotel Management
Jul 28, 2017
Thank you for staying with us. Please come back again.
4 out of 5
by A traveler

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
Thank you for staying with us. Please come back again.
5 out of 5
Recommended
for Everyone
by A traveler

Posted Jul 19, 2017 on Expedia
Great Place! Would stay there again. Hotel staff was very welcoming.
Comment from Hotel Management
Jul 21, 2017 by Turtle Bay Resort Management, Hotel Management
Thank you for staying with us. Please come back again.
5 out of 5
by William

Posted Jul 19, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017
Thank you for staying with us. Please come back again.
5 out of 5
Recommended
for Everyone
by A traveler

Posted Jul 18, 2017 on Expedia
Parking lot was always full and had to walk a long distance.
Comment from Hotel Management
Jul 21, 2017 by Turtle Bay Management, Hotel Management
Thank you for staying with us. Please come back again.
4 out of 5
Recommended
for Families
by A traveler from Miami FL

Nice hotel in a really nice area of Oahu.

Posted Jul 17, 2017 on Expedia
Pros: Location (more remotely side of Oahu, what we were looking for). Also, 5mi from Banzai Pipeline, Polinesian Luau and other attraction (car required)
Cons: There a big lack of shows in the hotel. Hotel is like in the movie "forgetting Sara Marshalls", but without the shows...
Location: Polinesian Luau, Banzai Pipeline, Shark's Cove (with nice foo, Waimea Beach (with food trucks - a must go), Waimea Beach and Valley (nice waterfalls!)
We were looking for a nice hotel with lots of things to do in a more remote part of the Oahu island. If you like lots of parties and to see lots of people, and this hotel is not for you. Go to Waikiki beach. We really enjoyed the place as we had opportunities to do surfing, swiming, etc, in a really professional way and close to our room, without much lines or hassle.
Comment from Hotel Management
Jul 21, 2017 by Turtle Bay Management, Hotel Management
Thank you for staying with us. Please come back again.
4 out of 5
Recommended
for Everyone
by A traveler from CA

Great hotel on the beach.

Posted Jul 15, 2017 on Expedia
Everything you need in one beautiful place. With great staff and plenty of activities. Plan renting a car. Your in island country and are an hour away from the city.
Comment from Hotel Management
Jul 21, 2017 by Turtle Bay Resort Management, Hotel Management
Thank you for staying with us. Please come back again.