"Beautiful hotel, but you’ll get your exercise with all the walking paths ... up and down hills and major stair case climbs. Good for working off the a ... " More

By a verified traveler on Sun 25 Feb 2018

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Hotel Description

4-star beachfront property near Hermosa Bay Beach

On the beach

Within 6 miles (10 km) of this Papagayo property, you'll find Hermosa Bay Beach and Coco Beach. Papagayo Golf and Country Club is within 9 miles (15 km) and Ocotal Beach is within 12 miles (20 km).

All-inclusive

A nightclub, 4 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Enjoy a day at the beach snorkeling, or relax with sun loungers. Relax with a drink at one of the 3 bars/lounges and enjoy perks like free valet parking.

Flat-screen TVs

Guestrooms have flat-screen TVs with satellite channels and offer balconies or patios and minibars. Room service, rainfall showerheads, and free bottled water are also available.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$240 per night

Deluxe Single Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Single Room, Bay View

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Single Room (Concierge)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Deluxe Room (Concierge)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Occidental Papagayo - Adults Only -All Inclusive ratings based on 48 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Occidental Papagayo - Adults Only -All Inclusive

Everyone (9) Couples (2)
4 out of 5
Great resort with stunning views, fantastic food, and a relaxing atmosphere.

Posted by on Feb 13, 2019

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Comment from Hotel Management

Feb 13, 2019 by General Manager

Dear Guest Thank you very much for sharing this great review of your recent stay at Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

2 out of 5
The hotel staff could not be more friendly and helpful, but the condition of the room was worn down and had problems, Bugs infested the desk top; the shower could not be adjusted for hot and cold; the water pressure was low; and there was very limited drawers for clothes. The food was marginal in the buffet and we were told that we were limited to 3 reservations in their "ala carte" restaurants. The pool areas were okay, but had limited umbrellas and very uncomfortable chaises. Our overall impression was that the hotel chain was cheap. Low quality food and low quality rooms. I would not rate this resort higher than mediocre.

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 7, 2019 by General Manager

Dear Guest Although we are quite surprised and dismayed by the content of your review regarding your holiday among us, we sincerely thank you for making our Occidental Papagayo your choice hotel for your visit to Costa Rica. Please allow me to point out that the entire property is constantly revised and maintained so as to assure that all areas are safe and in perfect conditions at all times, the confort of our guests being of course our prime concern. Please allow me to emphasize that we are committed to an official Health and Hygiene program which includes adhere to strict fumigation control. This is strictly monitored on a weekly basis by an external company. We will make sure that the procedure is being reinforced . A have also taken good note of your remarks on the culinary offer experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion; our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why I am sorry to read that we were not able to conquer yours. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reason. Kind regards Jean Marie Prudencio General Manager

4 out of 5

Occidental Papagyo Grand

Beautiful hotel, but you’ll get your exercise with all the walking paths ... up and down hills and major stair case climbs. Good for working off the all inclusive meals and drinks. Fabulous staff, fun activities and stunning views. The quietest resort I’ve been to in Costa Rico, both during the day and at night.

Posted by , from Minnesota on Feb 25, 2018

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Comment from Hotel Management

Mar 8, 2018 by Jean Marie Prudencio

Dear Elizabeth Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jean Marie Prudencio General Manager

5 out of 5

Amazing views

Everything was great food, scenery and accomadations!

Posted by , from Lemoore, CA on Dec 7, 2017

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Comment from Hotel Management

Dec 9, 2017 by Jean Marie Prudencio

Dear Eli Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards Jean Marie Prudencio General Manager

5 out of 5

Great View, Excellent people!! It was amazing!

Pros: The staff was the best thing this hotel has to offer by far!!!!
Cons: Maybe a few more activities at night. I know is a hotel to relax, but maybe a night BBQ by the volleyball court, or the pool to open later.
Location: Great location. 25 minutes from Liberia. It feel a bit isolated but is not.
The hotel staff is great!! Just to mention a few; Olman, Marvin, David from the bar, Lisset, Marisol, Katherine from the buffet, Ema and Melisa, front desk and Yahaira and Giovanni , pool area. Please let these guys know how amazing they are! Hotel was very clean, beautiful landscape, and an amazing view.

Posted by , from San Antonio TX on Aug 2, 2017

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Comment from Hotel Management

Aug 4, 2017 by General Manager

Dear Felix, Thank you for reviewing your recent stay in our Occidental Papagayo. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Jean Marie Prudencio

5 out of 5

Relaxing Vacations.

Pros: the staff was amazing. the hotel was very clean and the room was great
Cons: the bathroom definitely needs more lighting
Location: it was very rural but taxi and shuttles were available
The room was overall great but I wish there was better lighting in the bathroom it was pretty dark. we were in building 16 and the shuttle driver around the resort Rodrigo was so awesome and the staff by the pool was amazing as well, all well hard working people and all friendly. The resort was beautiful loved every second there. If you go to the beach go look for Tony if you want to do tours he gives you the best deals and the best information about costa Rica he will not steer you wrong. After my trip was over I definitely felt so relaxed I definitely will recommend this hotel.

Posted by , from new jersey on Mar 25, 2017

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Comment from Hotel Management

Apr 1, 2017 by General Manager

Dear Ilene, First and foremost we would like to thank you for choosing our Occidental Papagayo hotel for your visit to Costa Rica and for recommending us to the travel community of Expedia and Travelocity , this is undoubtedly the best reward for us all. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to Rodrigo and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio

2 out of 5

NOT PLEASED

Pros: FOOD WAS VERY GOOD. ROOMS WERE NICE, NICE LOCATION, SHUTTLE SERVICE WAS VERY NICE, BEING AS THE RESORT WAS ON A HILLSIDE, STAFF WAS PLEASANT.
THE FOOD WAS EXCELLENT. HAD TROUBLE WITH TOWELS AND BOTTLED WATER IN THE ROOM. THEY CONSISTENTLY LEFT INADEQUATE AMOUNT OF WATER IN THE ROOMS. IF YOU DRANK COFFEE YOU DID NOT HAVE WATER FOR DRINKING. WHEN YOU ASKED FOR MORE WATER YOU HAD TO MAKE REPEATED REQUESTS OR SOMETIMES WAIT FOR THE NEXT DAY WHEN THEY BROUGHT YOU TWO MORE BOTTLES. TOWELS WERE HARD TO COME BY AT TIMES, THEY WOULD TAKE THE TOWELS AND NOT REPLACE THEM, OR LEAVE THE HAND TOWELS AND NO BATH TOWELS. NO ANSWERING SERVICE AVAILABLE AND NO COMPUTER FOR GUEST USE.OTHER THINGS BUT I WILL NOT GO ON.

Posted by , from MONTANA on Jan 18, 2017

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Comment from Hotel Management

Jan 30, 2017 by Jean Marie Prudencio

Dear Guy, Thank you for sharing a review of Occidental Papagayo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We have taken good note of your comments and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service, and we do agree that you should not having this kind of problems. Also just mentioning that at that time we had an inconvenient with the company that supplies us with water, this happened in the whole area of the Gulf of Papagayo but now its solved. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards, Jean Marie Prudencio General Manager.

5 out of 5

COSTA RICA

Pros: Made us very welcome, clean.
Our experience was great. The took great care of us at every call. They were prompt to pick us up at our rooms. The staff were really friendly and smiling all the time. Food was good. All of our tour guides were friendly and very informative about the area. Travelocity airline travel really worked hard to get my air fare in order for when we wanted to arrive and leave. Thanks to all.

Posted by , from Meridian, Idaho on Nov 21, 2016

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Comment from Hotel Management

Nov 29, 2016 by Jean Marie P

Thank you for reviewing your recent stay in our Occidental Papagayo. It is wonderful to read that we were able to make your stay special from the moment you arrived until the moment you departed. Kind Regards; Mr. Jean Marie P. General Manager

2 out of 5

OK if you're on a budget - expect lots of walking

Pros: the property is very pretty, there are great views of the gulf from everywhere.
Cons: How about some elevators?
If you don't get the "Gold" package, prepare to have a bad time. Don't be fooled by the official pictures showing nice comfy pool loungers, those are no where in the vicinity of this hotel. What they give you are plastic torture devices with canvas stretched over them if you're not "Gold" if you are "Gold" you get slightly more comfortable hard plastic loungers that are at least easy to get into and out of. The room was "OK" at best. not very clean, pretty warm, the bed was hot, the pillows felt like they had built in heaters in them. The water pressure in the shower was poor. Other than breakfast, the food at the buffet was mediocre at best. However - if you can get a reservation at the Italian restaurant you will not be disappointed - the food was great there. The food at the pool snack bar was also good.

Posted by , from Texas on Jul 28, 2015

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Comment from Hotel Management

Jul 31, 2015 by Lynda A. Wright

Dear Cliff, Thank you for taking the time to share your comments. While we wish you had a better experience with us we appreciate your feedback and use it a tool to improve our services. We would recommend that future guests visit our official Occidental Hotels website as all photos published on there are up to date. We do have offer our Royal Club packages for those who wish to upgrade to suites with extra amenities ad facilities. However, we pride ourselves on offering an excellent, friendly service to all of our esteemed guests regardless of what package they have chosen to pay for and enjoy. We have taken your comments on board and we hope that you may visit us again in the future and be able to reap the benefit of improvements made as a result of your feedback. Kind regards

5 out of 5

Beautiful hotel, close to beach

Location: The hotel staff warned us about the vendors on the beach. Don't listen to them! Larry helped us get a really great excursion for a great price!
The hotel was very beautiful. The food was amazing. I tried the Mexican and the Oriental and the food was good. My favorite meal was breakfast. The hotel staff were all very nice. The room's cleaning lady did a really good job the first couple of days, but then she would just make the bed and then walk out; she stopped replacing the drinks in the mini fridge, the coffee for the coffee maker, she took our robes and didn't replace them, and she didn't really clean as much. The drinks are watered down, takes a lot of drinks in order to feel anything. These things are really minor compared to everything else. The snack bar was really good, I felt like the drinks were stronger there. The disco was fun, but the music is kind of outdated. I would go back and I would recommend this hotel.

Posted by , from NY on Jul 7, 2015

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Comment from Hotel Management

Jul 10, 2015 by Lynda W

Dear Rachel, Thank you for taking the time to share your recent vacation experience here at Occidental Grand Papagayo. We are so pleased to read that you had a great time and we appreciate all of your feedback. We regret that we were not consistent with the cleaning service of your room and we are currently investigating and will take measures to ensure this is not repeated. Your feedback is very much appreciated as it provides us with an excellent tool in order to improve our facilities and services to all our guests. We do hope we may have another opportunity in the future to welcome you back here with us. Kind regards and warm wishes from all of us.

About the Occidental Papagayo - Adults Only -All Inclusive

Location Playa Hermosa, Papagayo, Guanacaste 485000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for premium or imported alcoholic beverages
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Taxes included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Surcharge for premium or imported alcoholic beverages
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Room service not included
  • Snorkeling included

Property Features

Occidental Papagayo - Adults Only -All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Papagayo - Adults Only -All Inclusive offers its guests 2 outdoor swimming pools, a spa tub, a sauna, and a fitness center. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. A nightclub, a rooftop terrace, and spa services are also featured at the business-friendly Occidental Papagayo - Adults Only -All Inclusive. Free valet parking is available. This 4-star Papagayo property is smoke free.

  • 4 levels
  • 22 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1992
  • Nightclub
  • Bar by the pool
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Bellhop
  • No smoking on site

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free valet parking

Transport

  • Airport: Liberia (LIR-Daniel Oduber Intl.) (22.9 km / 14.3 mi)
  • Parking: Free valet parking

Room Amenities

Air-conditioned accommodations at Occidental Papagayo - Adults Only -All Inclusive offer minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Occidental Papagayo - Adults Only -All Inclusive has 4 restaurants serving breakfast and lunch.

Room service (during limited hours) is available.

Nearby Activities

Guests can swim in 2 freeform swimming pools, kayak, snorkel, or fish. The resort also offers a fitness center.

The resort can organize excursions to Palo Verde, Arenal Volcano, rainforests, and national parks, as well as deep-sea fishing and other boat excursions (surcharges apply). Nearby Playas del Coco (5 mi/8 km) is a very popular area for sport fishing and is also known as the gateway for surfers to reach places like Ollie's Point and Witches Rock, where the waves are superb.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Spa Services

  • Deep tissue massage
  • Number of treatment rooms 8
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Day gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: CRC 7000 per day (2-device limit, rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Adults Only-All Inclusive
  • Occidental Grand Papagayo Adults Only-All Inclusive
  • Occidental Grand Papagayo Resort Adults Only-All Inclusive
  • Occidental Resort Adults Only-All Inclusive
  • Occidental Grand Resort Adults Only-All Inclusive
  • Occidental Grand Adults Only-All Inclusive
  • Occidental Papagayo Adults All Inclusive
  • Occidental Adults All Inclusive
  • Occidental Papagayo Adults
  • Occidental Adults
  • Occidental Grand Papagayo Resort Adults Only All Inclusive
  • Occidental Papagayo Adults Only All Inclusive
  • Occidental Papagayo Adults All Inclusive All-inclusive property
  • Occidental Adults All Inclusive All-inclusive property
  • Occintal Papagayo Adults Only

You should know

  • The total price shown includes a resort fee.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.