4.0 out of 5

"The grounds and main areas of the hotel are beautiful! The rooms are spacious. However, cleaniness in the room was a probelm. We had dirty bed line ... " More

By a verified traveler on Fri 20 Jul 2018

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Hotel Description

4.5-star beachfront property near Ocotal Beach

Beachside getaway

At this El Ocotal property, you'll be within 6 miles (10 km) of Ocotal Beach and 12 miles (20 km) of Penca Beach. Playa Prieta and Papagayo Golf and Country Club are within 12 miles (20 km).

All-inclusive

This all-inclusive property features a casino, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. There's fun for all ages with a children's pool and a playground, and supervised childcare is an added bonus.

Free WiFi, balconies

Featuring conveniences like living rooms and coffee/tea makers, the 538 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include balconies, 24-hour room service, and minibars.

Hotel Riu Palace Costa Rica - All Inclusive ratings based on 19 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Riu Palace Costa Rica - All Inclusive

Everyone (11) Family (2)
5 out of 5
Everyone was super friendly and attentive. The food was great, the shows, our room and the hotel in general was fantastic. Loved every minute of our vacation !!!!

Posted by on Feb 13, 2019

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5 out of 5

Posted by on Nov 18, 2018

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3 out of 5

Beautiful surroundings

Hotel grounds were beautiful, staff very accommodating and hardworking. The rooms were spacious but had an awful moldy smell. The grout in between the tiles on the floor were black, I had to re-mop the floors with towels after each cleaning by the housekeeper. The mop water was probably not changed often so there was was an awful sour smell in the room. The mattress were hard and lumpy, pillows were very flat. The bed moved every time we sat on it. A picture of the bed foot is included that shows the foot of the bed was not resting on the floor when some one was laying in bed. The food was ok, lots of choices to satisfy any taste bud. Lots of hot sauce though to mask the lack of seasoning on some foods. Monica the hostess in the Arenal buffet restaurant was awesome, she went above and beyond to remember my husband and I. She was always smiling and helpful. This hotel at best is a 3 star. There were missing tiles in the pool and iguana and bird poop all over the pool deck. The pool area was cleaned at night and early morning but did not see anyone during the day to keep the area tidy. I must emphasize that the staff was very accommodating. The beach-lots of peddlers, however if you say no thanks they leave you alone. If you are afraid of iguanas don’t go down on the beach, also be careful walking on the beach, lots of horse poop and stray dogs.

Posted by , from miami, florida on Aug 9, 2018

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4 out of 5
The grounds and main areas of the hotel are beautiful! The rooms are spacious. However, cleaniness in the room was a probelm. We had dirty bed linens and they were not changed our entire week in the hotel even though are room was cleaned daily. Sheets and blankets were stained. Pillows are lumpy and awful, bring your own. Room had a funky smell, not sure what it was from. Did not notice outside. The hotel staff are wonderful Very helpful and accomodating. When our airport shuttle did not arrive at 4am, the hotel desk employee offerred to drive us in his own car as we could not reach any drivers to assist us. Who does this?! Amazing friendly and warm staff. Beach is ok, but not the prettiest. Plan on using the pools. Food was good and lots of choices. We actually preferred the buffet to the speciality resturants. Also know that outside entertainment goes on until 11pm and can be heard in rooms. Don't expect quiet from 8-11pm. Was a good location to catch excursions to various locations. Mountains and beach.

Posted by on Jul 20, 2018

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3 out of 5

Not up to 5 star standards

Cons: They need to visit other 5 star resorts. Greet your guests as they enter, maker sure food served is hot. Supply transportation for area.
Although we had a fabulous vacation in Costa Rica the hotel was a bit of a disappointment. On appearance it appears quite elegant but after day 1 it’s very apparent how much work it needs. All the pools desperately needed tile work. They lack helping customers with transportation. Nothing is close by so to go anywhere that needs to happen. Tours thru the hotel are incredibly expensive. Best food is the lunch buffet. Other restaurants are average. Room supplies should be checked everyday. Bathroom off lobby should always be neat and clean along with toilet paper. We did find the bar staff to be very outgoing and friendly. And because we had friends that spoke Spanish we were able to find and negotiate our own transportation and tours. Sorry but this resort is just average.

Posted by , from billerica, ma on Nov 19, 2017

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5 out of 5

I enjoyed my stay!!!!

Pros: the hotel is so beautiful great pools good food and I loved the entertainment
Cons: Have more options for breakfast. They only had one restaurant for breakfast and it was always a buffet style
Location: Its nice that they had a shop, casino, and disco in the property. The evening shows and live music were tons of fun.
the staff was great when arriving and when we had to leave. I can only say one bad thing I asked for 2 queen sized beds and they gave us a king. Other than that is was a great stay.

Posted by , from Dallas, TX on Jul 21, 2017

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2 out of 5

Not what we expected

The food was sub par. The a/c, refrigerator and hair dryer was not working. Although the staff was very nice, service was slow at the bars and restaurants. Resort was not crowded at all.

Posted by on Jun 18, 2017

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5 out of 5

Riu Palace Guanacaste

Can say enough on how awesome this hotel is! Staff is fabulous ! Rooms are awesome! We had a group of 12 and everyone had a blast ! Will definitely be back!

Posted by on May 18, 2017

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5 out of 5

Fantastic place!

We just returned from a 6-couple trip to the Riu. We had an amazing time! The amenities and staff were superb! Highly recommend!

Posted by on May 7, 2017

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5 out of 5

Great Stay, Great Vacation!

Amazing facilities, staff and amenities. Lots of fun things to do on and off the resort. If you are looking for a great place to stay to experience luxury hotel, beach and jungle/rain-forest this is a great trip!

Posted by on Mar 8, 2017

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About the Hotel Riu Palace Costa Rica - All Inclusive

Location Playa Matapalo- Sardinal, El Ocotal, Guanacaste

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities

  • Kayaking
  • Rowing/canoeing
  • Surfing/boogie boarding

Not included

  • Surcharge for room service

  • Kayaking included
  • Rowing/canoeing included
  • Surfing/boogie boarding included
  • Limited meals offered through room service
  • All available beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Buffet and à la carte dining
  • Surcharge for room service
  • Room service during certain hours
  • All food and beverages included

Property Features

Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Riu Palace Costa Rica - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a sauna, and a 24-hour fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Limo/town car service and a meeting room are available. A casino, a children's pool, and a nightclub are also featured at the luxury Hotel Riu Palace Costa Rica - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star El Ocotal property.

  • 1 building
  • 538 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Built in 2012
  • Breakfast available (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 4
  • Children's pool
  • Separate living room
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Liberia (LIR-Daniel Oduber Intl.) (33.9 km / 21.1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Riu Palace Costa Rica - All Inclusive offers 538 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Living room
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 10:30 AM.

Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Beach volleyball on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a spa tub and a steam room.

Guests under 17 years old are not allowed in the spa.

  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 17
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

  • No pets or service animals allowed

Hotel Names

  • Costa Rica Hotel Riu
  • Costa Rica Hotel Riu Palace
  • Costa Rica Palace
  • Hotel Riu
  • Hotel Riu Costa Rica
  • Hotel Riu Costa Rica All Inclusive
  • Hotel Riu Palace
  • Hotel Riu Palace Costa Rica All Inclusive
  • Palace Costa Rica
  • Hotel Riu Palace Costa Rica All Inclusive El Ocotal
  • Riu Palace Costa Rica El Ocotal
  • Riu Palace Costa Rica
  • Riu Palace Costa Rica All Inclusive El Ocotal
  • Riu Costa Rica Inclusive Ocot

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.