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"Rear entry door not working, had to walk all around to front from where I parked. Tv remote “sticky”. Not one USB port in the room for device chargi ... " More

By a verified traveler on Sat 30 Sep 2023

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Hotel Description

Hotel near Allstate Arena in Des Plaines

Near the airport

You'll find Lake Park and Allstate Arena within 3 miles (5 km) of this hotel. Wolff's Flea Market and Advocate Lutheran General Hospital are also within 3 miles (5 km).

Free perks

An indoor pool, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A business center, express check-out, and luggage storage are also on offer.

Standard Room, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$77* Per night/room Apr 14 - Apr 15

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Des Plaines Inn ratings based on 18 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Des Plaines Inn

Everyone (13) Couples (1) Family (1)
3 out of 5
Rear entry door not working, had to walk all around to front from where I parked. Tv remote “sticky”. Not one USB port in the room for device charging. Room size great. Nice shower.

Posted by , from SAVANNA on Sep 30, 2023

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Comment from Hotel Management

Oct 1, 2023 by MANAGEMENT

We appreciate your review, Thank you for giving us the opportunity to serve you.

3 out of 5
Room had dirty inappropriate left over mess from previous occupants... else no issues.

Posted by , from NAPERVILLE on Apr 2, 2023

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Comment from Hotel Management

Apr 3, 2023 by GM

We greatly appreciate the positive feedback and thank you for taking the time

5 out of 5

Posted by on Jun 4, 2022

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4 out of 5

Posted by on Feb 20, 2022

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Comment from Hotel Management

Jun 15, 2022 by GM

We greatly appreciate the positive feedback and we thank you for taking the time to express your experience

1 out of 5
Unreasonable GM/ unpleasant location/non-working tv /think twice before staying here

Posted by , from Baileys Crossroads on Oct 3, 2021

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Comment from Hotel Management

Oct 4, 2021 by GM

We are sorry for not exceeding your expectations, please remember front desk is available 24/7 to help resolve any issues during your stay

1 out of 5
Bad staff and service

Posted by on Sep 29, 2021

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Comment from Hotel Management

Sep 30, 2021 by GM

We are sorry for not exceeding your expectations, please remember front desk is available 24/7 to help resolve any issues during your stay

1 out of 5
I needed a hotel for the night and chose one close to the airport that also offered free airport shuttle, I searched Travelocity and it showed this hotel to have free shuttle so I booked. Minutes after my booking I got an email from the hotel stating that their shuttle was iut of service, I called to cancel and they refused because they require cancellations to be made 24 hrs in advance and denied that there was any ingo about a free shuttle.

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 15, 2021 by GM

All of our websites show we do not provide the shuttle currently. The cancellation policy is 24hrs.

3 out of 5
Room was nice and clean / parking lot is destroyed with huge pot holes. Ruined one of my wheels

Posted by on May 27, 2021

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Comment from Hotel Management

May 27, 2021 by GM

We are very sorry to hear you didn't enjoy the experience. Thank you for taking the time to let us know, we will use this feedback to make any necessary changes

4 out of 5
Decent place to stay at. Fridge tv and microwave. I booked it just for one day. Needed a place to work and internet was pretty fast. No need to pay extra money for “faster” speeds. Did find a bug in the bathroom. I always take disinfectant wipes with me so I cleaned parts of the room my self. Over all it’s a decent place to stay.

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 5, 2021 by GM

We greatly appreciate the feedback, thank you

4 out of 5

Posted by on Jan 31, 2020

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Comment from Hotel Management

Feb 1, 2020 by GM

We appreciate the positive feedback, thank you!

About the Best Western Des Plaines Inn

Location 1231 Lee St, Des Plaines, IL 60018

Property Features

WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available. An indoor pool, a vending machine, and multilingual staff are also featured at Best Western Des Plaines Inn. Self parking is free. This Des Plaines hotel is smoke free.

  • 50 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Des Plaines Station (1.5 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Des Plaines Inn offers 50 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Des Plaines hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Eurocard, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Des Plaines O'Hare
  • Best Western Hotel Des Plaines O'Hare
  • Best Western Plaines Inn
  • Best Western Plaines
  • Best Western Des Plaines Hotel Des Plaines
  • Des Plaines Best Western
  • Best Des Plaines Des Plaines
  • Best Western Des Plaines Inn Hotel
  • Best Western Des Plaines Inn Des Plaines
  • Best Western Des Plaines Inn Hotel Des Plaines

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.