Ratings based on 107 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
3.8 Service & staff
4.3 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Ohio

Great view of the falls!

Posted Apr 3, 2017
Beautiful room & hotel. The staff was very nice & helpful. The only issue we experienced was no onsite parking.
Comment from Hotel Management
Apr 6, 2017 by Heather , Hotel Management
Thank you so much for your positive feedback regarding your stay with us. We hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A traveler from DFW

Very Nice

Posted Oct 27, 2016
Pros: The room was very big, and had a nice view of the falls, I actually also stayed at another hotel, and the view there was more spectacular. I loved the whirlpool tub. The employees were all very nice. After I checked out, they let me park in their lot until 5pm.
Cons: The view of the falls was nice, but not as spectacular as other hotels. There was no free breakfast, and no nearby food open late.
Location: Right near the falls, but it was hard to walk there from this hotel.
Comment from Hotel Management
Nov 10, 2016 by Heather , Hotel Management
Thank you for your comments!
1 out of 5
by A traveler from Shrewsbury, MA

Don't fall for this Falls

Posted Aug 23, 2016
Pros: Nothing
Cons: Room Cleaning Parking Coffee maker Service
Room is not clean Spiders in the room Coffee maker does not work Parking is too far and not secure cheap hotel with luxury price
Comment from Hotel Management
Aug 26, 2016 by Heather , Hotel Management
Hello Pat, We are very sorry that we did not provide you with a better experience. We appreciate your comments so that we may improve the quality of service we provide.
4 out of 5
by A traveler

Nice hotel but a few issues

Posted Aug 17, 2016
This hotel was clean, hotel staff very nice, however we found ourselves waiting endlessly every single time for an elevator. This alone can ruin a hotel experience.
Comment from Hotel Management
Sep 15, 2016 by Heather , Hotel Management
We appreciate you letting us know where we did not meet your expectations.
5 out of 5
Recommended
for Everyone
by A traveler from Washington DC

Great view of the falls

Posted Jul 17, 2016
We ended up on the 32nd floor with a spectacular view of the falls so could appreciate it at all different lights of the day and night.
1 out of 5
by A traveler from TX

Nice location, unsatisfactory restaurant

Posted Jul 11, 2016
Nice location ; Milestones restaurant was tasteless and they put shrimp in my chicken pasta which would have been ok but I have a shellfish allergy-- got sick and ruined my night but they did nothing but bring me a new shrimp-free dish. Front desk and tour Cordinator were very curteous . Very comfy bed. Hallway carpet very stained and bathroom door paint chipped and need of repair , faucet missing a piece ... Just expected more from a high end hotel
5 out of 5
Recommended
for Everyone
by A traveler from Bethlehem,Pa

Wonderful View Of The Falls

Posted May 25, 2016
Pros: The hotel is clean and well taken care of. Right now the exchange rate is $1.35 per dollar so you get a good bang for the buck if you are American.
Cons: The room is expensive and nothing is included. Breakfast isn't free like in many Marriotts. It is $20.00 plus all the taxes. So is parking.
Location: You are right above the falls. Perfect. We took a Gray Line Tour. Pick up and drop off at the hotel. Good way to see a lot in short time.
We had a 5th floor falls view room. The view could not have been better. The room was clean and nice. Any time we wanted, we could look out and see the falls. Isn't that what we came for?
5 out of 5
Recommended
for Everyone
by A traveler

Nice and clean must stay in a room above 19thfloor

Posted Sep 15, 2015
Stay in a room with view, you will not be dispointed At all
4 out of 5
Recommended
for Everyone
by A traveler from florida

Gorgeous location

Posted Aug 30, 2015
Highly recommend this hotel for the view . Conveniently located with amazing view of Niagara Falls. Room was very comfortable but very dusty and bathroom could have been cleaner. We ate in the resturant located in the hotel and had an awesome meal and service. Overall would definitely recommend this hotel .
5 out of 5
Recommended
for Everyone
by A traveler

Excellent Hotel

Posted Aug 20, 2015
Pros: Great view of the Falls, great location, friendly staff
My first time EVER seeing the Falls is when I stepped off the elevator of the 14th floor and looked to my left. I will never forget that moment.