Great location, but hotel was disappointing.
Posted Feb 22, 2017
Hotel is in a great location, walking distance to Times Square, Broadway district, as well as Central Park. The front desk Manager with whom we interacted was not friendly at all! In that line of business, sincerity goes a long way. Rest of staff was very pleasant (room service, cleaning service). Room was nice, but the individual light switches didn't work. There was good water pressure with the shower, however. If you ask for a roll-away bed for your child, note that it's huge and bulky and doesn't fold. It'll take up all walking space in the room. We sent ours back. Bed was comfortable. Overall, nice hotel but the front desk (Manager's) interaction downgraded the experience. Check out front desk attendant offered a nice smile at least.
Comment from Hotel Management
Feb 24, 2017 by FO Team, Hotel Management
Thank you again for staying with us. We appreciate your feedback. We are pleased that you enjoyed your stay especially the location of the hotel. We would like to apologize that you had an issue. In an effort to improve our service, please do not hesitate to contact our Director of Front Office to discuss it.