Nice hotel but customer service needs improvement
Nice hotel with great views. The rooms at this new hotel are nice but small given the price of almost $400 per night for Williamsburg/Greenpoint. The location is interesting and worth checking out. The staff at the roof deck restaurant were difficult and not nice. Drinks and food are expensive but didn’t want to seat 1 person at a nice table even though the entire deck as 15% occupied (claiming the were saving for larger parties). I complained that I was a hotel guest paying $400 a night and the least they could do was allow me to have a drink there on the deck for 30 minutes. So beware of the poor service!