Any staff didn't explain extra charge.
I knew about that at check out.
Comment from Hotel Management
Aug 31, 2016 by Customer Service, Hotel Management
Dear guest, we're disappointed to hear the type of experience you had at our hotel.
Our website has all of the detail you may need during your booking. However, we'll be sure to look into our staff being able to better explain the charges for our guests.
We'd love to have you back for another stay. If there's any way we can accommodate you to do so, please let us know.â