4.3 out of 5

"The hotel was obtained via Travelocity. Satisfied that everything matched up. The staff were all very welcoming. We had excellent help with our bag ... " More

By a verified traveler on Tue 17 Apr 2018

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Hotel Description

The Franklin Hotel places you in the center of New York, within just a 15-minute stroll of popular places like Solomon R. Guggenheim Museum and Metropolitan Museum of Art. Highlights at this boutique hotel include free breakfast.

Free WiFi, TVs, and in-room childcare are featured in all 50 rooms. Nice touches to enhance your stay include bathrobes and designer toiletries, while premium linens invite a good night's rest. Additionally, minibars, free newspapers, and in-room massages are available.

This pet-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Other amenities include a library, express check-out, and dry cleaning/laundry services. Hot/cold buffet breakfast is available for free.

With a stay at this 3.5-star Upper East Side hotel, you'll be 2.3 km (1.4 mi) from Bloomingdale's and 2.5 km (1.6 mi) from Barney's.

The Franklin Hotel ratings based on 58 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5
The hotel was obtained via Travelocity. Satisfied that everything matched up. The staff were all very welcoming. We had excellent help with our bags. Our room was very small but we knew this when booking. The room was quiet. There was a convenient parking garage across the street. I am not used to older elevators, enjoyed it.

Posted by on Apr 17, 2018

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4 out of 5

I liked the location.

Pros: I liked the location and the personnel.
Cons: I would like to have at least a coffee maker in the room.
Location: As I stated earlier the location was wonderful. there were many restaurants, coffee shops, stores. drug store, and a big Whole Foods nearby.
The personnel was excellent. the TV did not work well, but an effort was made to fix it.

Posted by , from Texas on Mar 17, 2018

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2 out of 5
Pros: Staff was ok
Room tiny Bath tiny Bathroom sink in bedroom Closet was a joke No room to open suitcase Continental breakfast bread and juice limited. Yoga’s Room hot needed ac to cool down. Ac was old and noisey

Posted by , from ma on Dec 29, 2017

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4 out of 5

Very nice staff and clean room

The room was extremely clean. The only complaint is that the air conditioner was not cooling the room. So it was hot to sleep. The restaurant was empty and it still took a long time to get our food. And then the food was not up to par. I could've and have gotten a better steak at Longhorns and paid a heck of a lot less. My husbands chicken had no flavor. That was disappointing. The accommodation was definitely worth it.

Posted by on Sep 22, 2016

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4 out of 5

Convenient overnight stay

Pros: Convenient location. Continental breakfast was a nice touch. Rooms were small but clean and comfortable.
Cons: I was on the first floor down the hall from the front desk. Sometimes it can be noisy and you can hear the staff.
The staff was very friendly and accommodating. The rooms were clean and nicely decorated.

Posted by on Aug 1, 2016

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3 out of 5

Website picture mislenading

Pros: Price and proximity to 6 train. Staff very nice.
Cons: Remodel and upgrade to match the photos online.
The Franklin Hotel is well located; however, the furnishing and overall condition of the property is shabby. Perhaps you get what you pay for in comparison to more expensive accommodations. The staff was very friendly and helpful but my room was cold and the heating unit was old, noisy and blew across the bed and was therefore unless during the night. The bed was lumpy and soft and the linens and towels of mediocre quality. The breakfast was very basic; however, there are many excellent eating options in the neighborhood if you want to go beyond the hotel offerings. The best part of this hotel is its proximity to the 6 train which I used often because the property is a significant distance from NY landmarks.

Posted by , from San Francisco on May 7, 2016

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5 out of 5

Room and our stay

This stay was great. The hotel was great and the staff were always willing to help us when we needed assistance. They were always available when we needed them or had questions. They really take care of their guests. The only thing was our room was a little small, and the heat was a little much at times. Besides that we loved our stay and would defiantly stay there again or recommend to other people.

Posted by on Jan 10, 2016

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3 out of 5


Big construction going on right next door that starts at 0730 am. Literally will wake you up with load bangs and jack hammers. The whole place was shaking, seriously.Don't bother coming before 3:00pm front desk was very strict with 3pm check in. Location was nice with lots of places to dine, movie theater, pharmacy & whole food. Just not for the next 2 years.

Posted by , from New York on Jan 8, 2016

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5 out of 5

Comfortable boutique hotel in UES

Cons: The wireless network needs upgrading. It was intermittent, and slow. It was better to just use cellular.
Found this hotel when our plane flights were cancelled and we needed to find a place to stay for an extra 2 day stay. Although the rooms are small, typical of boutique hotels, they were well appointed, clean, and had new furnishings. We've stayed at a few places in the UES when visiting our daughter including VRBO's and other small hotels. This is right up there at the top of the heap for price, location, and quality.

Posted by , from Bend, Oregon on Jan 1, 2016

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5 out of 5

Small well-located hotel.

Pros: Value, location, condition
Cons: Really nothing. My small room would not suitable for 2 big people or for someone needing to spread out, or spend a lot of time in the room.
Location: Great location. 1 1/2 block from Express IRT station. Easy walk to MET, guggenheim, neue, the park. Fun strolling on lex park madison fifth
This hotel was a pleasant surprise--medium priced, some lovey details an of older hotel. The room was very small, but it was identified as such, so I knew in advance. Spanking clean, super comfortable bed, high end cotton linens, lovely toiletries. Was perfect for me

Posted by , from CT on Dec 14, 2015

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Property Features

Free breakfast is available. WiFi is free in public spaces. A library, multilingual staff, and concierge services are also featured at the boutique The Franklin Hotel.

  • 50 guestrooms or units
  • 8 levels
  • Breakfast available (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • In-room childcare (surcharge)
  • Refrigerator (on request)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: New York, NY (LGA-LaGuardia) (13.3 km / 8.3 mi)
  • Train station: New York Harlem 125th St. Station (3.3 km / 2.1 mi)
  • Metro station: 86 St. Station (0.2 km / 0.1 mi)

Room Amenities

The Franklin Hotel offers 50 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. This New York hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • Television
  • Premium channels
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free hot/cold buffet breakfast.

Nearby Activities

The Franklin Hotel provides discounted access to the New York Sports Club, about three blocks away. The Equinox fitness club, two blocks from the hotel, includes a full-service spa.

Central Park, three blocks from this Upper East Side New York hotel, encompasses 843 acres of meadows, woods, cliffs, ravines, gardens, paths, and lakes. Popular walking and running routes include Central Park Drive (closed to traffic during scheduled hours) and the path around the Jacqueline Kennedy Onassis Reservoir. The Loeb Boathouse, on a 20-acre lake, offers rowboat and bicycle rentals. The Wollman Memorial Skating Rink has ice-skating in the winter.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Hotel Policies


  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • Pets are welcome and stay free


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available.

  • No rollaway/extra beds available
  • Pets allowed (no fees)


Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 44 per 24 hours

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Guests may experience noise disturbance due to nearby construction work.