Hotel location is pretty perfect
Posted Nov 10, 2015 on Expedia
Can't fault the hotel in itself, very clean, modern rooms, mini-bar, huge tv, gym, starbucks all on site has loads to offer. Was fairly loud at night & we stayed on 41st floor so I imagine lower down the noise might disturb you but then you're on Times Square so should expect noise! Downside to the hotel was mainly due to the staff I encountered, the girls on reception were disengaging& came across very rude. My room bill had been charged incorrectly & the lady who checked us out didn't even apologies she just looked at me& anended it without saying a word. Likewise the guy on concierge & bag storage were unpleasant no friendliness or courtesy shown. Last point is the charge added of $4 per bag to hold your cases in the interim of checking out & leaving the hotel, this should be free!! Overall however i did enjoy my stay & would choose the sheraton again.