Ratings based on 5,419 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
3 out of 5
by A traveler from NY

Underwhelming

Posted Jan 15, 2016
Had very high expectations of this "luxury" hotel facing central park, for a romantic getaway. Pulled up and couldn't park out front because the doorman was busy chatting with a limo driver. Finally get out of the car and ask him to step aside so we can park and check-in. Reception checks us in and advises of $40 resort fee. I ask what that's for and he says wifi (not free?), and a guest cocktail reception every evening...but wait...that ended 10 mins ago. He says he "upgraded" our room - we had already booked an upgraded suite. Wound up on the 5th floor (lots of traffic noise), between the elevator and a service door. Thankfully we were only there for one night. Would not repeat.
Comment from Hotel Management
Jan 18, 2016 by Jenelle Almanzar, Hotel Management
Wil, We are so sorry to read about all the mishaps experienced during your most recent stay. This is not the type of service we strive for. Please feel free to reach out to me directly if you're willing to give us another try.
2 out of 5
Recommended
for Everyone
by A traveler from Guest

Disappointed Guest indeed

Posted Dec 30, 2015
Pros: on Central Park west facing the park
Cons: everything..
First off was the terrible experience just waiting for the pre-paid transportation. The air Link shuttle service I paid for was the very worst I've ever experienced. We waited 1 and 1/2 hours for them just to arrive in La Laguardia airport and then the driver stopped at every airline until his van was full which took another 30 minutes. We finally left the airport 2 hours after we checked in to take the pre-paid shuttle. We finally arrived at our hotel 45 minutes later. I could have taken a cab for the same price and been at my hotel in 30 minutes from the baggage terminal. NEVER use Air Link!!!! Next, The hotel charged $30 per day plus tax for in room Wi-Fi Really! The did not have a working telephone in our room and they had given us a room with a Queen sized bed when I checked in even though I paid for a King sized bed with a partial view of the park. We had to go back to the lobby and ask the manager to change our room to a King sized bed with a partial view of the park. They did so upon my asking. Lastly, on their amenities checklist with travelocity, it stated continental breakfast included for free, However, when we had fruit and coffee we were charged $40 per person even though we only had fruit and coffee? Really!!! I was very disappointed in the quality of the service we received from the transportation to the hotel staff and service. I would choose another hotel and take a cab on my next trip to NYC. Sincerely, Disappointed Guest 12-30-15
Comment from Hotel Management
Jan 4, 2016 by General Manager, Hotel Management
We are so sorry to read you had a terrible experience upon arrival. Our facilities fee is fully mentioned on our website and includes a lot more than only wifi; it also includes unlimited domestic and international calls, a hospitality reception from 5-7 daily and access to our gym, etc. We are sorry you were unable to take full advantage of it.
5 out of 5
Recommended
for Everyone
by A traveler

Best

Posted Dec 29, 2015
Pros: The daily happy hour with drinks and light snacks was a great break at the end of a sightseeing day.
Cons: Not a single suggestion.
Location: Right on the south end of park, next to the Plaza hotel. Perfect location
Park room on the 45 floor. Hugh room was spotless. Unbelievable view of central park. Staff was extremely courteous and helpful.
2 out of 5
by A traveler from Upstate NY

Noisy room

Posted Dec 22, 2015
Pros: Happy hour on the second floor
Cons: Listen and respond appropriately to guest complaints.
Location: central park,
I stayed at this hotel one night. There was an intermittent noise above the room which sounded like moving furniture which continued throughout the day and night. I was expecting the noise to stop at night time but it continued. When I checked out the next day by 12 noon I told the hotel staff about the intermittent noise and I was instructed that I should have informed the front desk about the noise at 3am when the noise was keeping me awake. All I wanted was to sleep. My complaint was largely ignored. This is the reason for my bad review. If the hotel staff treated my complaint as legitimate, I would have still given a good review.
Comment from Hotel Management
Dec 27, 2015 by GM, Hotel Management
Thank you for your candid feedback. We are embarassed that your stay was less than perfect. We aim to pair a warm and welcoming product with exceptional service at a great value. We failed to provide that for you. Please accept our sincere apologies for not meeting your expectations. We only hope that you will consider staying with us again and grant us an opportunity to mend the the impression we have made. Your thoughts and voice have been heard. Happy Holidays General Manager
2 out of 5
by A traveler from Miami

Nice location Facilities and condition Poor

Posted Dec 1, 2015
Pros: Location
Cons: Maintainenece, Housekeeping inspection prior to turning room over to occuppancy.
Location: Great location near Park and theater district.
First Room assigned had broken water closet. I repaired it myself. HVAC not operating. Advised by Hotel it was turned off and only heating was working. Bed was in poor condition. It made terrible noises every time you moved. Closet too small for two people. One phone only in room and not operating. Second Room better but was forced to pay an additional $30.00 per night above quoted rated-Bait and switch. This hotel charges a facility fee of $30.00 per night over and above daily room rate. This should included in the stated and advertised rate clearly.
Comment from Hotel Management
Dec 15, 2015 by General Manager, Hotel Management
Steven, We sincerely apologize for the inconveniences experienced throughout your most recent stay This is certainly not the upscale, luxurious experience we want to provide to our guests. We hope you give us an opportunity to turn this negative experience around. However, our facilities fee is clearly advertised on our website before booking your stay. We are sorry this was missed but do hope you were able to take full advantage of everything it has to offer. Your voice and thoughts have been heard.
2 out of 5
by A traveler

Posted Nov 16, 2015
Pros: great location and view of the park
Cons: bathroom and hotel overall very dated in desperate need of a face lift / makeover
think it is pricey for the quality of the hotel. excellent location but hotel is very tired and dated.
Comment from Hotel Management
Nov 23, 2015 by General Manager, Hotel Management
Good day, We are sorry to hear you did not have a very favorable stay. We hope you give us an opportunity in the future to turn this around.
2 out of 5
by A traveler from Pound Ridge

Needs an update

Posted Nov 13, 2015 on Expedia
View was excellent, front desk receptionist lovely. However, the room was tired looking, with aged, chipped paint furniture. The bathroom had a broken, unusable hairdryer, and was not clean. The shower had soap chunks stuck to the soap holder, and there was unflushed urine in the toilet and the drinking glasses were wet. The bathroom had not been cleaned, and one of the handtowels was still hanging rumpled and wet from the prior guest. The mini fridge was welcome, but unsanitary in the bathroom on the floor a foot from the toilet?! The hotel should NOT charge a mandatory extra facilities fee for those not using the gym or business center.
Comment from Hotel Management
Nov 17, 2015 by General Manager, Hotel Management
Thank you for your feedback and comments, we appreciate it as it helps up continue to strive to provide better service.
5 out of 5
Recommended
for Couples
by kevin from Sayville

Posted Nov 13, 2015 on Hotels
Wonderful. A class New York experience overlooking Central Park. Who could ask for more?
4 out of 5
Recommended
for Everyone
by A traveler

Good

Posted Nov 12, 2015 on Expedia
Pros: Location and Staff
Cons: update rooms
Location: it's Central Park .... lol
Was nice, but like many NYC hotels the rooms are a bit old. Super staff however and cannot beat location.
4 out of 5
Recommended
for Everyone
by A traveler

Excellent Location

Posted Nov 11, 2015
Pros: Location Location Location
Cons: the rooms could be updated a bit--vanity drawer was broken, there were areas of torn wallpaper, and the toilet ran if you didn't jiggle the handle.
Location: right on the park, close to Columbus Circle and MoMA.
Nice hotel located right on Central Park near Columbus Circle. Location can't be beat. A little dated, but clean, which is more important in my mind!