A Huge Mistake
Posted Jun 16, 2016 on Expedia
I usually stay at the Dreams hotel or Viceroy, but this time I thought why not stay across from Central Park, great location, I can go across for a run every morning. Good idea? So I found this hotel on Expedia. The price for the 2 nights were excellent, altogether cost me only $460, pretty good deal. The pictures on Expedia were very nice, it's a classic.....so I thought. I got in to my first room, and I couldn't believe what I saw. The carpet was filthy, and the bathroom was also filthy, there were hair in my bath tub, and hair in the sink, and dirty black mildew stain in the grout between the tiles on the floor. I went to the front desk and she sent me to another room. Same thing, more hair in the tub and there were mildew stain in the grout in the shower, liquid stains on the mirror and the shower head was dirty as well. I called front desk and asked to have someone come up to clean it, and I was hoping they might do this while I went out for dinner. NOPE. When I returned hours later and late in the evening, my bathroom was still filthy. I decided to deal with it in the morning, so I went to bed. I laid there from midnight until 2 am, I felt itchy all over like crawling with ants. I jumped out of bed and asked to have my sheets changed. 30 minutes later a maid came and she rudely said to me "did you eat something?" really? yes, I had some salad. Needless to say, I finally had a few hours of sleep after. The following day, the same thing happened.
Comment from Hotel Management
Jun 24, 2016 by General Manager, Hotel Management
Dear Guest, thank you for sharing your feedback.
We're very disappointed to hear about your recent stay. Providing our guests with a clean and comfortable environment is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in.
Thank you for taking the time to shareâ. We hope you have a great day.