Great hotel, some glitches. Posted Sep 8, 2012
This is a lovely hotel centrally located in midtown, walking distance to Rockefeller Center, Central Park, MOMA and numerous other sights and fine restaurants. Our room was clean and well-appointed, if somewhat on the small side and a bit dark, as it faced other buildings. Still, it was quite nice and the bathroom was lovely and one does not spend a great deal of time in a NYC hotel room after all. Though the staff was polite and helpful, shortly after we checked in, housekeeping personnel knocked at our door and said they had no record of anyone occupying the room. A few minutes later, we received a phone call telling us they had no record of us checking into that room. When I straightened things out, I asked them to note that I was a member of Omni Select. They said they would and yet, the next morning they failed to deliver the complimentary morning beverage and I had to go downstairs the next day to receive the request forms for the next morning. Still, those are small oversights in an otherwise wonderful hotel.