Hotel in desperate need of refurbishment Posted Jul 13, 2015
I'm just home after 6 days at this hotel. For UN visits the location is unbeatable, and generally speaking I found it very well situated for my needs. The staff were generally very pleasant and friendly, and although the main lobby is very dated, I got a retro kick out of it. That being said: - My room in the east tower (the west tower has been refurbished) stank of stale musty carpet when I arrived, even with the AC on full blast. This was my main complaint, it was so bad I worried about the smell getting into my clothing. It would certainly be a dealbreaker for some people. When I went to reception and asked what could be done about it, the stony receptionist offered me 2 choices: pay an extra $80 per night for a room in the refurbished tower - nearly $500 to have a room that didn't smell - or he could send up a cleaner to "freshen up" the room. As it was late and I had to be up at 5 AM the next morning I opted for the cleaner, expecting possibly a carpet shampooer or something similar; what I got was a maintenance man with a bottle of Febreze. It was so tragic it was almost funny. In the end I opted to go and buy my own air freshener for the duration of my stay. - The carpet in the hallways and elevator landing were stained and discoloured and needed to be replaced about 20 years ago. - The walls and paint in my room and in the hallways were marked and dirty.