Ratings based on 198 Guest Reviews

Hear it directly from our travelers
3.9 out of 5
79% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
2 out of 5
by A traveler

Location was good and that was all!

Posted Mar 13, 2017
Pros: Location was the only good thing about this hotel.
Cons: Everything!
The staff was not as knowledgeable as I thought they would be. The bathroom floor was not clean, the light did not work properly in the bathroom, the shower head was coming out of the wall.
Comment from Hotel Management
Mar 15, 2017 by Guest Relations Manager, Hotel Management
We sincerely appreciate your feedback and apologize for the inconveniences you have recently experienced. Our team prides themselves on delivering uncompromising service to our guests, and we are truly disappointed to have missed that mark with your stay. We hope to have the opportunity in the future to redeem ourselves to you.
2 out of 5
by A traveler from New York

Best view

Posted Mar 7, 2017
Start to say but no one greeted us or helped us with our bags. Bed was so hard that I couldnt sleep well. something blue sprayed all over the wall in bathrooms .Food way over priced in the hotel. The view was amazing and it was walking distance to everything in time square.
Comment from Hotel Management
Mar 13, 2017 by Guest Relations Manager, Hotel Management
Please accept our sincerest apologies Tori for this recent visit. We are terribly sorry for the inconveniences you have experienced as this is not a normal standard and we hope to have the opportunity in the future to redeem ourselves to you fully.
5 out of 5
Recommended
for Everyone
by A traveler from Texas

Great hotel on next to Times Square

Posted Mar 5, 2017
Pros: Location, Staff, Cleanliness
Cons: Mini Bar or Mini Refrigerator would be useful.
Location: Times Square, Rockefeller Center, Empire State Building, Statue of Liberty, 911 Memorial, Central Park
Very nice hotel with friendly and knowledgeable staff. Location is very convenient to local attractions.
Comment from Hotel Management
Mar 7, 2017 by Guest Relations Manager, Hotel Management
Thank you for your wonderful review! At this time we are only able to offer fridges to our guest upon request. Please visit us again!
4 out of 5
Recommended
for Everyone
by A traveler from new york

Great Location

Posted Jan 11, 2017
Pros: very friendly
Location: Time square, Herold Square,
The hotel was good for the price I paid however there were stains on the rug peeling wallpaper in the bathroom
Comment from Hotel Management
Jan 18, 2017 by Guest Relations Manager, Hotel Management
We appreciate your feedback of your recent stay. With the upcoming changes we have in store for our guests, we hope to see you back again soon.
4 out of 5
Recommended
for Everyone
by A traveler from Florida

Nice & convenient location

Posted Jan 3, 2017
Great location..right in the heart of NYC!! The only thing I would improve would be the access to the ball drop on New Year being that is so close by (maybe a block away). I booked my reservation at this hotel in particular for that reason; to be able to go see the ball drop but because everything was blocked with barracades I wasn't able to. It would've been nice to be able to have access or at least have the conveniency of purchasing vip ticket at the hotel to see the main event (ball drop)but unfortunately that wasn't the case. I made this trip so my daughters (1st time visiting NYC) could experience this amazin event on New Year's Eve & I was dissapointed because that was the purpose of my trip & instead I got stuck in my room listening to everything going but not being able to attend as planned...pretty frustrated. As for the hotel stay, it was ok!
2 out of 5
by A traveler from Iowa

We won't be back

Posted Dec 25, 2016
Pros: Location. Concierge.
Cons: Clean the room better between guests. Have elevators working so a guest doesn't have to wait 20 minutes to get to the lobby.
Location: Good location
Good location. Concierge staff was great. Room was not clean. Fire alarms went off in the middle of the night. Elevator service was poor. After checking out and paying $1,000 for three nights we tried to sit in the restaurant while we waited for our shuttle because the lobby was freezing. We were told we had to order to sit there even though it was empty. I won't stay there again.
Comment from Hotel Management
Dec 29, 2016 by Guest Relations Manager, Hotel Management
We are terribly sorry for the recent experience you have held here with us. This is not a normal standard and we apologize for the negative impact this has had on your stay. We hope to have the opportunity in redeeming ourselves to you in the future.
4 out of 5
Recommended
for Everyone
by A traveler from Denver, C

The Millenium Broadway at Times Square

Posted Dec 22, 2016
Pros: The hotel staff and the convenience getting around to nearby restaurants was fabulous. Therefore, we did not have to spend all our money on cab fares.
Cons: Installing a hot tub if possible
Location: Location is very convenient to most restaurants and stores, so that if weather permits, guests may walk to their destinations.
The Millenium Broadway Hotel in Times Square was a very nice hotel, however it lacked a pool and a hot tub. My husband and I love to swim, or at least spend time relaxing in the hot tub. Unfortunately, we were unable to do neither, which was very, very disappointing. However, the concierge was very helpful in helping us print out our Boarding Passes for our return flight back to Denver, Colorado, since neither my husband, nor I could figure out how to make the program work.on the Frontier Website. In addition, the hotel staff was very helpful and went out of their way to ensure that we were well taken care of during our four-day stay.
Comment from Hotel Management
Dec 29, 2016 by Guest Relations Manager, Hotel Management
We appreciate your feedback and hope to see you back again in the future!
4 out of 5
Recommended
for Everyone
by A traveler from Fredericksburg,VA

Christmas Trip

Posted Dec 16, 2016
Pros: Location,location,location
Cons: For the price, it was fine.
Location: Broadway, 5th Ave, most things in this part of town were within waalking distance
The hotel was ideally located for catching Broadway plays and fairly close to Radio City Music Hall. The room was good size ( for a NY hotel) and was clean and well kept. Breakfast buffet was adequate ; $20.00. Concierge was helpful.
Comment from Hotel Management
Dec 29, 2016 by Guest Relations Manager, Hotel Management
We are delighted you enjoyed your stay!
3 out of 5
by A traveler

Posted Dec 12, 2016
Pros: location
Cons: rooms could be updated for the price.
Location: close to times square which was great.
for the price I would have thought it would be a nicer hotel.
Comment from Hotel Management
Dec 14, 2016 by Guest Relations Manager, Hotel Management
Thank you for your feedback. There are several changes in store for our guests to experience and we hope it won't be too long before you are able to return back and witness them all firsthand!
5 out of 5
Recommended
for Everyone
by A traveler from NC

Visited New York city.

Posted Dec 6, 2016
Beautiful place and comfortable. Great view and great location.
Comment from Hotel Management
Dec 8, 2016 by Guest Relations Manager, Hotel Management
Thank you for your feedback! We hope you are able to return back to us again soon.