4.6 out of 5

"Thought it to be too expensive....but just as reasonable as others we have stayed at for business and pleasure. Beds great, large rooms and staff so h ... " More

By a verified traveler on Tue 16 May 2017

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Hotel Description

A day of pampering at The Palace Spa can include hot stone massages, detox wraps, and mani/pedis. The restaurant, Villard, serves American cuisine and is open for breakfast, brunch, and lunch. Troubles Trust is the hotel's own cocktail bar. Business amenities include 20 meeting rooms, a conference center, and a business center. Other amenities include a steam room, WiFi in public areas, and a coffee shop/café. Full breakfast is available daily. There's also the convenience of valet parking.

A luxury stay in the heart of New York awaits you at Lotte New York Palace. Within just a 10-minute stroll, you'll find popular attractions like St. Patrick's Cathedral and Rockefeller Center. Highlights at this romantic hotel include 3 bars/lounges, a full-service spa, and a health club.

Attractions within a 10-minute walk of this 4.5-star Midtown hotel include Museum of Modern Art and Radio City Music Hall.

WiFi, wired Internet, and plasma TVs are featured in all 909 rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. Free weekday newspapers, in-room massages, and safes are also available.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$329 per night

Executive Suite, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 2 Double Beds, View (Skyline View)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed, View (Skyline View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, View, Corner (Cathedral View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 2 Queen Beds, Tower

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Lotte New York Palace ratings based on 17 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Right in the middle of where we wanted to be.

Pros: Someone thought it very important to have gracious and helpful bellman, concierge and reception experts. They made it a very special anniversary!
Cons: I would like to help but you don't need it.
Location: St. Pat's is an experience across as well as Saks and restaurants and just walking on 6th and Madison. Don't miss breakfast in room.
Thought it to be too expensive....but just as reasonable as others we have stayed at for business and pleasure. Beds great, large rooms and staff so helpful they even supplied box and tape to mail home for my overflow luggage. Great atmosphere. We will return.

Posted by , from Florida on May 16, 2017

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5 out of 5
Pros: It's a quietly elegant hotel in a great location.
Location: The location puts you very close to shopping, theater, museums, and excellent restaurants, without feeling overrun by cars and people.
My stay was excellent! Check-in was smooth, room was clean and large, staff was friendly and helpful.

Posted by on Apr 25, 2017

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5 out of 5

Beautiful Hotel

Our stay was perfect from beginning to end. We'll be back!

Posted by , from CT on Jan 10, 2017

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3 out of 5

Very poor customer service.

Pros: Location was the only positive. I would not choose to stay in this hotel again in the future.
Cons: Room was ready 2 hrs late/waitress at expensive hotel breakfast spot literally forgot about us!/ no food service ,after a long day, available in lounge/ very unhelpful bar staff/ overall underwhelmed based on reputation
Location: Location was very convenient to walking

Posted by on Oct 26, 2016

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4 out of 5

Location, location

Very elegant hotel, huge corner room with west facing view of St Patrick's cathedral. Sadly, more hallway noise than any from outside, but that was just guest-factor. Extremely helpful concierge, Pomme served a.m. coffee needs adequately, front desk couldn't be nicer or more professional.

Posted by , from NY, NY on Jul 18, 2016

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5 out of 5

Beautiful hotel, great location i would recommend!

Loved it!! Can't wait to return. Parking next door was very high. Might find an alternate to that next time.

Posted by on Jan 11, 2016

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4 out of 5


Pros: Location
Great hotel great staff great location close to shopping and time square

Posted by on Nov 16, 2015

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5 out of 5

Luxury hotel walking distance from Grand Central

Pros: Location, staff, room and hotel amenities.
Location: It's NYC. However, nearby is the Saint Regis Hotel at 55th & 5th. You must have a drink at the King Cole Lounge and see the mural by Maxwell Parrish.
The New York Palace Hotel is a 7 block walk or cab from Grand Central Terminal. Check in and check out were smoothe. The room exceeded expectations having been recently renovated. High tech entry card is not swiped but waved near a entry pad. We had had drinks at the Palace when it was owned by the Helsley family. Thereafter it was bought by a Saudi group, and now is owed by Lotte. Being a overnight stay, we did not have time to check out all of the lounges and restaurants. We definitely would return to the NY Palace.

Posted by , from CT on Nov 9, 2015

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5 out of 5

Mama splurges for son's 13th birthday-- frugally!

The Lotte NY Palace far exceeded any expectations for my son's surprise 13th birthday weekend in NYC. Lincy most generously checked us in early and upgraded our room and presented my son with a stunning box of chocolates from the hotel's on-site Pomme Palais. Every attention to detail was noticeable, and there was not even one hitch during our three-day stay. The staff proved courteous and friendly always, and the atmosphere had an absolutely positive buzz of energy throughout the day and evening. Without hesitation whatsoever, I will return to Lotte NY Palace time and again; the search for perfection is over. Thank you, Brian Becker, and all.

Posted by , from Ohio on Nov 4, 2015

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5 out of 5

Excellent location. Great staff

Pros: Great location. Great staff and management
Location: Wonderful
As expected, the hotel is beautiful. What really set this hotel apart is the customer service. We had a family emergency during our stay and had to leave early. Although we had prepaid, and we were beyond the required notification period to cancel, the management was accommodating and allowed us a refund for the unused portion of out stay. We truly appreciated their understanding and solidified our fantastic impression of this hotel. Thanks again.

Posted by , from Houston, TX on Oct 14, 2015

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About the Lotte New York Palace

Location 455 Madison Ave, New York, NY 10022

Property Features

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. There's a coffee shop/café on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are available in public spaces for a fee. A business center, limo/town car service, and meeting rooms are available. There are 20 meeting rooms available. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Lotte New York Palace. For a fee, parking is available. This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • 3 bars or lounges
  • 30 conference rooms
  • Built in 1981
  • Coffee shop
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge) , Wired high-speed Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired (high-speed) Internet access - surcharge


Valet parking (surcharge)


  • Train station: New York Grand Central Terminal Station (1.6 km / 1 mi)
  • Metro station: 51 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge
  • Airport: New York, NY (LGA-LaGuardia) (15.3 km / 9.5 mi)

Room Amenities

Lotte New York Palace offers 909 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Tavern on 51 - Onsite bar. Open select days.

24-hour room service is available.

For a fee, guests can enjoy full breakfast daily.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

Nearby Activities

The hotel's 7,000-square-foot health club provides views of St. Patrick's Cathedral. Guests can work out on the latest LifeFitness® Cardio Machines and Cybex® Weight Machines, plus free weights, mats, Pilates balls, and an open stretching area. The hotel offers complimentary use of exercise clothing and cross-training sneakers. A spacious locker room is outfitted with fine toiletries, plush terry robes, and eucalyptus-infused steam rooms. The spa offers facials, body treatments, waxing services and massages, including a pre-theater 25-minute Quick Relief Massage. Central Park, 10 blocks north, offers walking, biking, and running paths; in-line and ice-skating; birding; boating; and a host of other recreational diversions. With the famous Christmas tree sparkling above it, the Rink at Rockefeller Plaza—two blocks from the hotel—is a special treat during the winter holiday season.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

  • Hot stone massage
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!


  • Pets are welcome and stay free
  • Only dogs are allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Pets allowed (no fees)


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 80 per night
  • Rollaway bed fee: USD 50.0 per night

Hotel Names

  • New York Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.