I've stayed in Kimpton hotels all over the US. This was our first time in the Kimpton Eventi. It was the most disappointing experience we have had in any Kimpton hotel. We booked an Executive Suite for a one night stay for three adults. The "suite" was so tiny that it would have been cramped for one person but for three it was truly inappropriate. The bedroom barely had room for the king bed and the closet was so small you couldn't put anything in it. The "outer room" was nothing more than a wide hallway (about 7 feet wide) from the door to the window at the end of the room. There was a sofa bed at the end of this "room" but when the bed was open it took all the space in that end of the room and extended about 7 inches in front of the doorway into the bedroom. To open the sofa bed they had to remove the 2x4 foot coffee table from the room. To put it elsewhere would have blocked the exit path from the room to the door.
I told the manager that my husband's health issues were serious and the room was so small it wouldn't easily allow an EMT crew to enter if there was an emergency. I told him that only if they removed some furniture would it probably be workable and even then it was iffy. His response was that the "room was up to code" which tells you everything you need to know about the customer service motivation. We did not get furniture removed or an appropriate room. Very expensive and unpleasant experience. This was NOT up to Kimpton standards at all.
Comment from Hotel Management
Aug 19, 2016 by Bill M, Hotel Management
We are very sorry to hear about your less than positive experience with our hotel. It seems the size of the room was not quite up to your standards and we are very sorry about that. Although our rooms are well known for being larger than most in our city, we can see that if enough luggage and people are in a room, it can seem very cramped.
We value your feedback and hope that you remain loyal to Kimpton.