"As we arrived we were notified that they were switching ownership to the Watson hotel. Staff was very friendly, check in was a breeze. When we got to ... " More

By a verified traveler on Wed 15 Feb 2017

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Hotel Description

At this hotel you'll be within just a 10-minute stroll of popular attractions like Lincoln Center and Carnegie Hall. Highlights at this property include a restaurant, a bar/lounge, and a 24-hour business center.

You can enjoy flat-screen TVs with cable channels, and all 600 rooms feature free WiFi, free wired Internet, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, safes, hair dryers, and phones are available.

The restaurant, Gotham Cafe, is open for breakfast, lunch, and dinner. Enjoy the fitness center and seasonal outdoor swimming pool. Other amenities include free WiFi in public areas, dry cleaning/laundry services, and multilingual staff. There's also valet parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 3-star Hell's Kitchen property, attractions include Frames Bowling Lounge and Broadway.

Holiday Inn New York City-Midtown-57th Street ratings based on 180 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0
3 out of 5

Good hotel

As we arrived we were notified that they were switching ownership to the Watson hotel. Staff was very friendly, check in was a breeze. When we got to our room we noticed it could have used some updating in the bathroom. Toilet was hard to flush, hot water had spurts of warm and cold in it a bit. Had to let it run for a little bit to get it hot. But your get what you pay for in the city and this was good enough for us! $95 a night in the city in this area you can't beat! We weren't in room much and served its purpose for us to lay our heads down

Posted by on Feb 15, 2017

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3 out of 5

Going through Trasition

Holiday Inn Midtown will become the Watson Hotel as of February 14th. As with most transition, things were not as good as could have been . The hotel is older and in need of upgrades in many places; elevators, restaurant, bar etc. Rooms could not be kept comfortable due to old heating system and hot was all you got. But this hotel is within walking distance to many attractions and for us close to family.

Posted by on Feb 14, 2017

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4 out of 5

good place to stay

Stayed at this hotel with family. Great location. Room sizes are quite large for NYC. Fast elevators. Nice Irish pub up the street. Great Italian restaurant around the corner. Staff very helpful and attentive. Parking attached to hotel. Met one of the owners. Quite a character. Very helpful, lots of fun.

Posted by on Dec 29, 2016

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Comment from Hotel Management

Jan 3, 2017 by Michael

Dear Anonymous, I can’t thank you enough for your assistance. We are very happy we met your expectations and hope that you choose to stay with us whenever you’re in town again. Our goal is not only to meet guest’s expectations but exceed them. I hope we are given the opportunity to do so. Best Regards, Michael Melendez Guest Service Supervisor

5 out of 5

Double check pricing direct.

Great for airlines pricing, I really disappointed when I paid more for my stay than I did when I booked directly with hotel in this incident.

Posted by , from Midtown, New York on Sep 10, 2016

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Comment from Hotel Management

Sep 13, 2016 by Michael

Dear Dav, Thank you very much for staying at the Holiday Inn Midtown 57th Street. We do appreciate you taking the time to respond with such a great review. We hope to see you again soon. Best Regards, Michael Melendez Guest Service Supervisor

4 out of 5

Nice Quiet Hotel, well equipped Hotel

Pros: pool, bar, private
Cons: Longer Pool Hours, add a sofa to the King Room to make it a mini suite
Location: Close to Columbus Circle
Had a great stay on biz trip. Lobby Bar had great prices on food and drink. Wings for $5! Great Roof Top pool but hours too short, Staff was very nice and accommodating.

Posted by on Aug 30, 2016

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Comment from Hotel Management

Sep 1, 2016 by Rebecca Roldan

Wanderlust, Thank you for the feedback. Thank you for the suggestion about the sofa bed. I would like to mention that we do have roll away beds for a nightly fee. Which can be placed in a room. Hope to see you again. Sincerely, Rebecca Roldan Guest Service Manager

4 out of 5

The Roof Top Pool is the Prize

Pros: The Pool
Cons: Longer Pool Hours
Location: Close to Columbus Circle, River Front, Times Square
Had a very nice stay. Short Walk to Columbus Circle and Central Park but the real Plus is the Roof Top Pool. The site says there is also an inside pool and this is not correct. Pool Hours are short but worth the effort with great views, bar, and food service.

Posted by on Aug 30, 2016

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Comment from Hotel Management

Sep 1, 2016 by Rebecca Roldan

Wanderlust, Thank you for taking the time to review your most recent stay with us. I am sorry for an inconveniences that may have been caused by the pool hours. We hope to see you again. Thank you, Rebecca Roldan Guest Service manager

1 out of 5

1980's Time Capsule, but falling apart.

By far one of the worst hotels I have ever visited. Don't bring your family with you if your kids have hopes of swimming in their rooftop pool. Max capacity is 68, which means no access once you check in. Checkout is at 11:00am despite their guest book and signs that state checkout is at 12 noon. Rooms are falling apart. Our bathroom door jammed / trapping our child inside.

Posted by , from New York, NY on Aug 15, 2016

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Comment from Hotel Management

Aug 22, 2016 by Michael

Dear Mike, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the pool area. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Michael Melendez Guest Service Supervisor

1 out of 5

Surprisingly disappointing

Pros: It was close to where we needed to be.
Cons: It needs to be updated and air-conditioned needs to be a must!
We had stayed at this hotel about 4 years ago and it was great. This time (4 years later) it was NOT great. The rooms were not thermostatically controlled, and the nights we stayed were very warm (unseasonally). When I called to report the fact that there was no moving air in the room, I was instructed that the air in the hotel was not turned on and they were sorry. They told us to open our windows (IN MANHATTAN) and they could give us a fan. When I told them we might have to move hotels, they told us since we booked through travelocity, it was basically too bad for us and that they could not refund our money so that we could change hotels. Also, the hotel is aged, not well updated and you need to leave the bathroom to change your mind. My knees nearly hit the closed door when I sat down on the toilet (and I am very short). We learned quickly to try and shower at what we would consider off times, because if you were showing and someone got into their shower in another room, or flushed another toilet, you got burned in your shower. All in all there are many many same-priced hotels in the NYC area that you can choose, stay away from this one.

Posted by , from Massachusetts on Apr 22, 2016

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Comment from Hotel Management

May 20, 2016 by michael

Dear Cherly, Thank you for your review and enumerating the good, the bad and the opportunities to improve. While we are pleased with the good comments on our location, we truly value the negative comments as this gives us the opportunity of improving what we can offer. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests needs and expectations are met in the future. We hope the next time you visit New York City you visit us again. Sincerely, Michael Melendez Guest Service Supervisor

5 out of 5

Convenient location and very reasonable cost.

Pros: Location and good staff.
We were warmly greeted, efficiently checked in, and found a comfortable room.

Posted by , from East Chatham NY on Jan 28, 2016

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Comment from Hotel Management

Feb 3, 2016 by Michael

Dear Jerry, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Melendez Guest Service Supervisor

5 out of 5

Nice affordable hotel

The evening front desk staff, Stephanie and Kelsang, were extremely helpful during my stay.

Posted by , from nyc on Jan 18, 2016

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Comment from Hotel Management

Jan 22, 2016 by Michael

Dear D, Great to hear our staff was accommodating towards you as we strive to provide the best service possible when guest are staying with us. Once again, we appreciate you taking the time to share your comments with us. Best Regards, Michael Melendez Guest Service Supervisor

About the Holiday Inn New York City-Midtown-57th Street

Location 440 W 57th St, New York, NY 10019

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 31 May:

  • Swimming pool

Property Features

Holiday Inn New York City-Midtown-57th Street offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 2316 square feet (215 square meters). Multilingual staff, gift shops/newsstands, and dry cleaning/laundry services are also featured at the business-friendly Holiday Inn New York City-Midtown-57th Street. Parking is available for a fee. This 3-star New York hotel is smoke free.

  • 600 guestrooms or units
  • 18 levels
  • 2316 sq ft of conference space
  • 215 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Transport

  • Airport: New York, NY (LGA-LaGuardia) (17 km / 10.5 mi)
  • Train station: New York Penn Station (2.8 km / 1.7 mi)
  • Metro station: 50 St. Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Holiday Inn New York City-Midtown-57th Street offers 600 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless high-speed Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Gotham Cafe - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 15:00:00

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 16 per person (approximately)
  • Valet parking fee: USD 52 per day
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.