Ratings based on 809 Guest Reviews

Hear it directly from our travelers
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
by A traveler from new york, ny

Hipster hotel in great location

Posted Sep 4, 2016 on Expedia
My boyfriend and I stayed here for 2 days for a last minute "staycation". I love the look and feel of the hotel, very hipster with industrial decor. The room (i got the medium sized room) was pretty spacious for the price and it came with a guitar which I thought was a fun touch. The minibar and snacks in the room were packed with nice goodies but so overpriced so we had to resist temptation. The location is great, Eataly is blocks away and it was life saver! We tried a cocktail at the lobby bar which was ok but $15, headed to The Smith 2 blocks away to try them out - love the look, the drinks were decent, fried calamari was ok. Ive heard that the oyster bar connected to the hotel is great but havent tried it. It was only 2 days but the experience was well worth it. would definitely return & recommend
Comment from Hotel Management
Sep 5, 2016 by Gabe, Hotel Management
Hello dvc, Thank you so much for your kind words! We are so happy to hear that you liked your stay, and that you enjoyed being in the hotel. The guitars are definitely one of the things that help us extend our passion for creativity out to you. The minibar is a little pricey indeed, however, there are fabulous places to eat nearby, so if you need recommendations for your next stay, do not hesitate to reach out! Again, thank you so much for taking the time out to leave such a lovely review, and we hope to see you both soon! - xoxo, Gabriel and the Staff of the Ace Hotel
3 out of 5
by A traveler

Posted Sep 3, 2016 on Hotels
タイムズスクエアやペンステーションなどが徒歩圏内にあり、また、ロビーのバーも雰囲気良く、若者の旅行には素晴らしい場所だと思います。 ただ、ベッドがあまり寝心地が良くなかったのと、シャワーのお湯の出が良くなかったのが気になりました。
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
ご丁寧なフィードバックとお心遣い、誠にありがとうございます。 ロケーションをお気に召していただけたこと大変嬉しく思います。 お客様のご滞在を少しでも快適なものにする為、ご指摘いただいた問題を踏まえ、お部屋の環境を少しでも改善出来るよう努力してまいります。 スタッフ一同、またのご滞在を心よりお待ちしております。 ハナとエースホテルのスタッフ
5 out of 5
by A traveler from taipei

Posted Sep 3, 2016 on Hotels
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Hello - thank you for the amazing review. Hope to see you back at Ace soon! xoxo - Matt and the Staff of Ace Hotel New York.
3 out of 5
by A traveler

Posted Sep 2, 2016 on Hotels
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Hi There - Thank you for taking the time to leave us a review. I'm hoping that you'll come back and have a 5 star experience next time around! xoxo - Matt and the Staff of Ace Hotel New York.
5 out of 5
by Akihiro from 東京

Posted Aug 31, 2016 on Hotels
場所も買物や観光するのに便利な場所で、ホテルも奇麗で部屋は快適でした。オススメです!
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
フィードバックとお心遣い、誠にありがとうございます。 当ホテルのお褒めのお言葉をお気に召していただけたこと大変嬉しく思います。 スタッフ一同、またのご滞在を心よりお待ちしております。 ハナとエースホテルニューヨーク
5 out of 5
by Niina from Turku, Finland

Awesome

Posted Aug 30, 2016 on Hotels
Great hotel. Friendly staff that were helpful when we had missed a night because of a cancelled flight. I can't imagine a better price/quality ratio in the middle of Manhattan!
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Hi Niina! Thanks so much for you amazing comments - we greatly appreciate it here at the Ace. I'm glad we were able to assist you while your flight was cancelled. Please come back and see us soon. xoxo - Matt and the Staff of Ace Hotel New York.
5 out of 5
by A traveler from LA

Great hip hotel, perfectly central location

Posted Aug 29, 2016 on Expedia
Pros: Location, facilities
Cons: Nothing, I mean the rooms are small, but its NYC
Location: Subway, new shopping, great central location
Super nice hotel, just right for business in NYC. Easy access to Stumptown coffee downstairs makes getting up easy. Central to the N/R and F trains so you can get around almost anywhere easily.
Comment from Hotel Management
Aug 30, 2016 by Matt W. , Hotel Management
Hi Grant - Thanks for taking the time to leave such a wonderful review, it means a lot to us. Come back and see us again soon! xoxo - Matt and the Staff of Ace Hotel New York
3 out of 5
by Dowon

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Hi Dowon - I'm sorry that your experience here wasn't as good as we would want it to be. Hopefully we can change that the next time around. xoxo - Matt and the Staff of Ace Hotel New York.
4 out of 5
by A traveler

Cheap hotel to put all other cheap hotels to shame

Posted Aug 28, 2016 on Expedia
Cons: Better blankets. Fix the damn TVs.
The hotel was beautifully and artfully decorated starting from the lobby, through the bars, lounges, elevators, up to our comfortably compact room on the 8th floor (With a gorgeous view of the Empire State Building). The TV was broken, seems like the case in all these reviews, with no chance of fixing it and the blanket was rough and itchy. But otherwise, no complaints.
Comment from Hotel Management
Aug 29, 2016 by Hana, Hotel Management
Hello - Thank You for leaving feedback about your stay with us. We will take a a deeper look into the TV issues that you faced and place some notes in your profile for the next time you return. Hope to see you soon. xo Ace
5 out of 5
by Kumar

Posted Aug 28, 2016 on Hotels
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Hi Kumar - Thank you so much for the great review. Hope to see you again soon. xoxo - Matt and the Staff of Ace Hotel New York.