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"Highly recommend. Not far of a walk from canal St. you can get on the hop on hop off bus right on the corner of hotel. Very convenient. Staff was supe ... " More

By a verified traveler on Sat 07 Oct 2023

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Hotel Description

Hotel near Ernest N. Morial Convention Center in New Orleans

City center stay

Within a 10-minute walk of this New Orleans Central Business District hotel, you'll find Ernest N. Morial Convention Center and Canal Street. Caesars New Orleans Casino and National World War II Museum are also within half a mile (1 km).

Free breakfast

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the free buffet breakfast each morning.

One Double Bed Guestroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$159* Per night/room Mar 31 - Apr 1

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

King Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton New Orleans ratings based on 24 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton New Orleans

Everyone (12) Couples (5) Family (4)
1 out of 5
Horrible

Posted by on Mar 14, 2024

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Comment from Hotel Management

Mar 18, 2024 by Tiffany B.

Thank you

1 out of 5
Our room was not ready when we arrived just before 4pm. There were a lot of other people also waiting for rooms in the lobby. We waited for two hours and it was still not ready so we ended up finding a room in another hotel down the street. Embassy is terrible and their workers are rude! I do not recommend. Several other families ended up leaving too. Do yourself a favor and book elsewhere.

Posted by on Feb 18, 2024

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Comment from Hotel Management

Feb 26, 2024 by Cody M- Assistant Front Office Manager

We sincerely apologize for the inconvenience and frustration you experienced during your recent attempt to check in at our hotel. Your feedback is deeply concerning, and we appreciate you bringing it to our attention.We understand the importance of a prompt and efficient check-in process, and we fell short in delivering that for you. The situation you described is not reflective of the high standards we aim to maintain, and we are actively investigating the circumstances that led to the delay.We are truly sorry for the inconvenience that prompted you to seek alternative accommodation. Our team is committed to providing a positive experience, and we regret that we did not meet your expectations on this occasion.We take your comments about the perceived rudeness of our staff very seriously, and we will be addressing this matter with our team to ensure that all our guests are treated with the utmost courtesy and professionalism.We understand your decision not to recommend our hotel, and we genuinely apologize for the impact this experience had on your stay. If you would be open to discussing your experience further, please contact us directly at [hotel contact information].We hope you will consider giving us another chance in the future to demonstrate the level of service and hospitality that we strive to provide.Warm regards,

2 out of 5
It took an hour and a half past check in to get my room and I didn’t know I had to pay for valet or find street parking. It should be made clear that it will cost 49 to park at car for a night First time ever I was disappointed. But the room is fantastic

Posted by on Dec 31, 2023

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Comment from Hotel Management

Jan 6, 2024 by Cody Mayo - Assistant Front Office Manager

When you booked the room, if the website you booked it through did not show our parking was only valet, please forward a screenshot over to us at: msycc_everyone@hilton.com - We definitely do not want inaccuracies listed about our property online. We are glad you enjoyed the room, however! Thank you for leaving us this informative review and we hope to see you again in the future!

1 out of 5

Posted by , from LOS ANGELES on Nov 5, 2023

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5 out of 5
Highly recommend. Not far of a walk from canal St. you can get on the hop on hop off bus right on the corner of hotel. Very convenient. Staff was super friendly and breakfast was amazing! Would DEFINITELY stay here again when visiting NOLA!

Posted by on Oct 7, 2023

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Comment from Hotel Management

Oct 9, 2023 by J. Reddick

Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

1 out of 5

Posted by on Aug 27, 2023

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Comment from Hotel Management

Aug 30, 2023 by J. Reddick

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

3 out of 5
Internet was down , we waited (3) hours to get roomkeyes. Spent an additional hour trying to get a confirmation. Hotel is lovely and staff was exasperated.

Posted by on Aug 24, 2023

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Comment from Hotel Management

Aug 24, 2023 by J. Reddick

Thank you for taking a moment to share your experience. I am happy to hear you found the staff here at Embassy Suites New Orleans to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

3 out of 5
Excellent property and breakfast but room not ready for an hour after check-in time.

Posted by , from Pooler on Aug 21, 2023

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Comment from Hotel Management

Aug 24, 2023 by J. Reddick

Thank you for taking a moment to share your experience. I am happy to hear you found your stay here at Embassy Suites New Orleans to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4 out of 5
Nice place for price. Close to venues.

Posted by on Jun 21, 2023

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Comment from Hotel Management

Jun 21, 2023 by J. Reddick

Good afternoon, I'm happy to hear that you enjoyed your stay here at Embassy Suites New Orleans to your liking and we are looking forward to you coming back real soon. Thanks

5 out of 5
The staff were very helpful

Posted by on May 29, 2023

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Comment from Hotel Management

Jun 1, 2023 by j

"I'm glad to hear that you found our staff helpful! We strive to provide excellent service and it's always great to receive positive feedback. We appreciate your kind words and we hope to welcome you back again in the future. If there's anything else we can assist you with, please let us know. Thank you for choosing Embassy Suites.

About the Embassy Suites by Hilton New Orleans

Location 315 Julia St, New Orleans, LA 70130

Property Features

Embassy Suites by Hilton New Orleans offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces. A 24-hour business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Embassy Suites by Hilton New Orleans. For a fee, parking is available. This New Orleans hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 16 levels
  • Meeting rooms
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1983
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.3 km / 0.8 mi)
  • Metro station: St. Charles at Julia Stop (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites by Hilton New Orleans offers 280 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This New Orleans hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Embassy Suites by Hilton New Orleans has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 48 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton New Orleans Convention Center Hotel
  • Embassy Suites New Orleans
  • Embassy Suites New Orleans Hotel New Orleans
  • New Orleans Embassy Suites
  • Embassy Suites Hilton New Orleans Convention Center
  • Embassy Suites Hotel Lofts Club Tower
  • Embassy Suites New Orleans Lofts Club Tower
  • Embassy Suites Lofts Club Tower
  • Embassy Suites by Hilton New Orleans Hotel
  • Embassy Suites by Hilton New Orleans New Orleans
  • Embassy Suites by Hilton New Orleans Hotel New Orleans

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.