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4.5 out of 5

"Staff is wonderful ! " More

By a verified traveler on Sun 03 Dec 2023

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Hotel Description

Hotel near Shubert Theater in New Haven

Heart of New Haven

Within a 10-minute walk of this Downtown New Haven hotel, you'll find Shubert Theater and New Haven Green. Yale University Art Gallery and New Haven City Hall are also within half a mile (1 km).

Business services

A gym, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Traveling on business? Take advantage of the 2 conference rooms, along with dry cleaning/laundry services.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$155* Per night/room May 13 - May 14

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

New Haven Hotel ratings based on 17 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for New Haven Hotel

Everyone (11) Family (4)
5 out of 5
X

Posted by on Dec 26, 2023

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Comment from Hotel Management

Dec 28, 2023 by Customer Service

Thank you for the 5/5 rating, Ian!It's excellent you enjoyed your time at New Haven Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

5 out of 5
Staff is wonderful !

Posted by , from apopka on Dec 3, 2023

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Comment from Hotel Management

Dec 6, 2023 by Customer Service

Brenda, it's fantastic to know that the New Haven Hotel team members were able to make your stay a delightful one. We appreciate your positive feedback and look forward to welcoming you back in the future.

5 out of 5

Posted by on Jul 8, 2023

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Comment from Hotel Management

Jul 29, 2023 by Customer Service

Kyle, thank you for your positive rating of New Haven Hotel! It's wonderful to know that your stay met your expectations. We hope we have the pleasure of welcoming you back in the future. Safe travels!

5 out of 5

Posted by on Jul 1, 2023

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Comment from Hotel Management

Jul 22, 2023 by Customer Service

Hello Tara,Thank you for your recent stay with us. It's great to know that your visit left a positive impression.We're continually striving to deliver an exceptional stay experience for all our guests at New Haven Hotel and your positive feedback serves as a wonderful affirmation of our efforts.We hope your travels bring you back, and when they do, we look forward to welcoming you again at New Haven Hotel.Safe travels.

4 out of 5
The staff were great. Considering they don't have room service, they do have a excellent choice of things to eat ad drink downstairs - sandwiches, fruit cups, yogurt lots of good snacks. A really good coffee machine, but it was out of order temporarily 3 or 4 times during the week I was there. They have wine in the lobby. The room was small but good. The shower was excellent. The bed was very comfy but the pillows were way too soft for me. It was definitely worth the price! The lobby is large with large tables for working or visiting or anything else. The lobby is pretty too. The location itself is convenient - nothing right on the street or around the corner, but a few blocks away there's plenty. I have stayed at fancier hotels in the area, but the only thing they offered that this hotel did not was room service and shops on the block. I would definitely stay there again and recommend it to anyone who asked.

Posted by on Mar 8, 2023

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Comment from Hotel Management

Mar 9, 2023 by Customer Service

Thanks for the amazing review, Cheryl!It's excellent your time at New Haven Hotel was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!

4 out of 5
Friendly staff

Posted by on Dec 26, 2022

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Comment from Hotel Management

Dec 28, 2022 by Customer Service

Thanks for the splendid review, Ian!It's fantastic you had such an excellent experience at New Haven Hotel and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.

5 out of 5

Posted by , from Woodbridge on Dec 4, 2022

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4 out of 5

Posted by on Aug 15, 2022

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5 out of 5
Hotel was nice. Clean room, good amenities. Internet was unstable and wouldn’t work for a few hours so they waived our parking fee.

Posted by on Jun 8, 2022

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Comment from Hotel Management

Jun 13, 2022 by Customer Service

We appreciate you sharing this positive rating, Jessie! The comfort of our guests is important to us so we can't wait to see you back again at New Haven Hotel. We want to share an even more enjoyable experience with you next time.

4 out of 5

Posted by , from PITTSFORD on Apr 10, 2022

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Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. Event space at this hotel measures 375 square feet (35 square meters) and includes conference space. A fitness center, a library, and complimentary newspapers in the lobby are also featured at the business-friendly New Haven Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this New Haven hotel.

  • 1 building
  • 135 guestrooms or units
  • 7 levels
  • 375 sq ft of conference space
  • 35 sq m of conference space
  • Deli
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: New Haven State Street Station (0.9 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

New Haven Hotel offers 135 accommodations with iPod docking stations and safes. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • IPod dock
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: USD 24 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel New Haven
  • New Haven Hotel
  • New Haven Omni
  • Omni New Haven Hotel
  • New Haven Hotel Hotel
  • New Haven Hotel New Haven
  • New Haven Hotel Hotel New Haven

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.