Ratings based on 81 Guest Reviews

Hear it directly from our travelers
4.3 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.0 Hotel condition
Hear it directly from our travelers
5 out of 5
for Everyone
by A traveler from Memphis, TN

Outstanding 2017 Vacation

Posted Sep 12, 2017
Pros: Clean; Maid service twice a day.
Cons: Nothing; maybe less mosquitoes.
Location: GREAT Location. Short drive to shopping, food, and night life.
The RIU Palace Tropical Bay was outstanding. From the staff, food and beach all was a wonderful and enjoyable experience. The Staff was helpful, friendly and always ready for a conversation with a smile. Food was plentiful and delicious with fresh fruit daily. The Beach was clean and relaxing, with clear warm waters, the perfect beach to relax and soak up the sun. Enjoyed walking the entire length of the beach every morning. LOOKING FORWARD TO RETURNING!
1 out of 5
by A traveler from palm Bay,fl.

Trip from hell

Posted Jun 12, 2017
We have stayed at RIU resorts for several years and this was the worst resort. The house keeping was terrible. They would barely clean the room, the floors were always dirty and towels and washcloths had to be asked for. As a riu class I was supposed to receive a upgrade which I did not receive but my points were used. If you decide to go here I would read all the reviews. Also the beds are extremely hard, it's like sleeping on the floor. The food and drinks were the only good thing about this resort. If you plan on going shopping you'll have to take a taxi to the so called mall which is not very good.
5 out of 5
for Couples
by A traveler

Jamaica - I'll be Back!!

Posted Apr 11, 2017
Pros: Clean, beautifully decorated and the floorplan was awesome! I loved the large patio area.
Cons: A better room service menu would be the only thing I'd ask for them to change.
Location: Activities, restaurants, gift stores, water sports, - I love the boat rides,
The island, it's people, the resort planners, the water and activities - there is nothing else you could possibly need when you go to this resort. They have thought of everything!!! See you next year!!!
5 out of 5
for Everyone
by A traveler from los Angeles

Already booking for next summer!

Posted Jul 26, 2016
Friendly staff, clean rooms , great beach location,excellent service. A perk is that you will have access to both riu resorts if you book at the palace. Hated to leave. We had one of the best vacations ever.
3 out of 5
by A traveler from Washington, DC

Close to the beach

Posted Jun 11, 2016
I was close to the beach, but there was no coverage from the sun. No hotel staff came around with drinks or offered to bring drinks. The restaurants on the property were "booked", and it was only our first night there. On Wednesday one the restaurants was closed. But look in the window and all the restaurants were not full. Mini bar was empty on arrival to the room. And the hotel safe didn't work. The only good thing was the 4 bottles of booze already in the room that was half full.
5 out of 5
for Everyone
by A traveler from atlanta

This was the best vacation I've ever had

Posted Sep 19, 2015
Frist let me say if you have never been to jamaica it would be a HUGE mistake not to go, the water and the weather seem as if it was custom set for you the beaches are more beautiful then you can imagine if you have seen pictures multiply that by 10 I've been twice to the same place and will be going back as soon as I can and as for the staff me and my thought they had mistaken us for someone famous lol we were treated that we'll this is a must for anyone I don't see how it would be possible to have a bad time here no way no how. IAM GOING BACK AS SOON AS I CAN FOR SURE
5 out of 5
for Everyone
by A traveler from negril jamaica

jamaica get away

Posted Aug 24, 2015
Wow what a view we had from our third story corner balcony overlooking the ocean and facility. Best room I've ever stayed in ever. Will be back no doubt
5 out of 5
by NICKMILANO2 from Columbia, SC

Great Trip

Posted Oct 28, 2013
Hotel met all of our expectations. Great food, lots of drinks and a beautiful beach. From visiting other resorts and talking to other couples this was a great deal. You will not find a better deal or beach in Jamaica. The entertainment staff was lots of fun, providing games, music, and events during our stay. This a great couples or family resort. I would and will come stay here again.
5 out of 5
by Bbaes1 from Newfane, NY

Beautiful beach and awesome staff!

Posted Oct 2, 2013
Staff was absolutely wonderful! So friendly and helpful, they ,are this one of the best vacations. Resort is very clean and beautiful. So was the beach and pool. Rooms were very clean, my only complaint is that the bed was two full beds pushed together. Was kind of annoying bc kept falling in crack. Food was wonderful! Would definitely go back and stay at this resort.
5 out of 5
by WellSeasonedTraveler from Indiana, USA

This hotel had great food, great staff, great pools and a great beach.

Posted Dec 12, 2012
Pros: Free Internet, Quiet, beautiful long white sandy beach & turquoise water, great piano bar and very talented piano man!, the four specialty restaurants, friendliness of most of the staff
Cons: Nothing close, small pillows, loudness of activity director, not enough reggae music
Very beautiful property and very clean. All four restaurants had excellent food and service. The buffet was very good, although I am not a buffet person - would have preferred more grilled meats/seafood, veggies and salad (lighter fare). The bbq jerk chicken lunch was awesome! Would have enjoyed a reggae band more than the noisy daytime pool entertainment. Part of the cultural experience is the local music. Didn't much care for the stage shows either; however, the piano player in the piano bar was quite the local talent! Most of the staff was very personable and fun. Even though the bed pillows were a little small we slept really well!!