- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities
The staff was not friendly and felt like it was a bother to ask for anything( Especially Lorenzo at the swim up bar by the Mill restaurant). We stayed in room 603 and it was dingy with outdated bed linens, it was obvious that the room needed some updating. My daughter was also bitten by bed bugs. We inspected the bed and found bed bugs droppings! The Concierge and property manager were very helpful and apologetic but we ended up leaving a day early. The spa was another disaster! I was getting mani, pedi and the technician had no soap or water to complete the job and she had to lift the table in order for me to get my feet in the foot soak tub, which seemed odd because I thought this was a first class spa! Very disappointed. Not to mention she wasn’t happy doing my nails because they booked me during her lunch break. Smh!