6/10 Okay
Abul, Perth
Sep 30, 2017
Liked: Room comfort
Disliked: Staff & service
Hotel is close to Fuchu, Tokyo train station (walk
Hotel was OK but I have a bit frustrating experience about the Expedia admin. Initially I booked this hotel from 24 to 27 September. Due to change in plan, I edited this booking on the night of 22 Sep and changed my booking from 24 to 26 September 2017. On the computer system, my change was successful. However, when I went to check in the hotel alleged that I had two bookings: one from 24 to 27 SE and one from 24-26 Sep. I explained to the Hotel Staff about edited change but would not listen to any thing. In fact Expedia had charged my for two booking in the same hotel for the same period.
Hotel staff very poor English or no English!!!!
It was undesirable and frustrating as Expedia was not communicating to the LiVEMAX hotels at Fuchu Tokyo properly. It was also surprising that Expedia in Japan would not talk to the Expedia in Australia and customer would not have access to Australian Expedia while in Japan (only Japanese Expedia was accessible) but no ability to communicate to Australian Expedia while in Japan. This really frustrating.
Can Expedia please return the extra charge to my card card for the booking from 24 to 27 Sep please?
Thank you
Abul
Stayed 2 nights in Sep 2017