they don't know how to manage a hotel
Posted Jul 26, 2017 on Expedia
Overall, it feels like the management doesn't know how to run a hotel. There were no towels available at the pool or in the locker room. I'm not picky about coffee, but it was so bad as to be undrinkable. They charge you $20/day to valet park, and there is nowhere else to park. It took over 30 minutes for them to retrieve my car, and then when I complained to the Valet that the service was bad, he started arguing with me (and he wouldn't stop arguing). He gave lots of excuses for why it took so long to get the car, which all boil down to either (a) this is Telluride, that's how it goes and (b) the other staff aren't here to help. What he doesn't seem to realize is that as a guest, I don't really care why the service is bad, I just care if it is bad. I would find another place to stay in Telluride.