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"The rooms need to be updated. Service was awful. Let me rephrase, cleaning service and front desk and meal service was great; however, stocking of dri
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You'll be within half a mile (1 km) of Blue Waters Beach Club and 2 miles (3 km) of Luminous Lagoon with a stay here. Also, Martha Brae River is within 3 miles (5 km) and Burwood Beach is within 6 miles (10 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and a nightclub. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities. Enjoy a meal in one of the 8 restaurants and free perks like buffet breakfast and WiFi in public areas.
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort ratings based on 36 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort
Everyone (17)Couples (6)Family (9)
3 out of 5
The rooms need to be updated. Service was awful. Let me rephrase, cleaning service and front desk and meal service was great; however, stocking of drinks if you didn’t call they didn’t come , service at the pool was the same some days. It seemed like you only got good service if you tipped. We rented a caban by the pool and the service was awful. The caban room smelled like vomit.
The best part of the hotel was the fitness crew. Cover, Travis and Kedija were the best fitness crew I had at a resort. Very energetic and helpful.
Posted by Becky on Mar 3, 2024
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Comment from Hotel Management
Mar 4, 2024
by Management Team
Hello Becky,Thank you for sharing your feedback with us. We're glad to hear that you found the cleaning service, front desk service, and meal service to be great during your stay. However, we apologize for the issues you encountered. Your feedback will be shared with our team to ensure that these issues are addressed and improvements are made.On a positive note, we're thrilled to hear that you had a great experience with our fitness crew, including Cover, Travis, and Kedija. We will be sure to pass along your compliments to them.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best,
1 out of 5
Posted by SUSAN Lynn, from Warwick on Dec 30, 2023
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Comment from Hotel Management
Jan 1, 2024
by Management Team
Dear Susan,Thank you for allowing us to host you and for leaving your review. We do look forward to seeing you again for another great stay with us.Best Wishes,
1 out of 5
Posted by Natalie on Oct 18, 2023
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Comment from Hotel Management
Nov 7, 2023
by Donique Powell
Thank you for taking the time out to leave us a review. Your feedback is greatly appreciated, we have taken note and will make the necessary adjustments to ensure an even better experience to you and our future guests. We look forward to welcoming you back soon.
1 out of 5
Posted by Nicole on Sep 15, 2023
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Comment from Hotel Management
Nov 1, 2023
by Management Team
Dear Nicole,Thank you for choosing Royalton Blue Waters for your recent vacation and for taking the time to share your experience with us. It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton Blue WatersManagement Team.
3 out of 5
The property was nice but the bars and lazy river life guards all shut down at 5pm
Posted by Charles on Jun 16, 2023
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Comment from Hotel Management
Jun 17, 2023
by Management Team
Dear Charles,We are so happy to hear from you. Thank you so much for spending time with us. Thank you for highlighting what you liked about your time here. We have also taken points as to what you've mentioned that could be better, and we will submit such hints for review. We hope to see you again, and that next time around will be a much better experience. Warmest Regards.
5 out of 5
Posted by Ediel on Mar 4, 2023
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Comment from Hotel Management
Mar 25, 2023
by Management Team
Dear Ediel,Thank you for highlighting what made your stay a great one. We are happy to read such a positive review. Happy you enjoyed your stay, and we can't wait to host you again in the future. Warmest Regards.
2 out of 5
The hotel was beautiful and the staff (except from front desk) was great. The vibe team was nice, bartenders were great and the staff in buffet was AMAZING.. But everything else was horrible. I reserved a double bed and when I got there they gave me a King Bed and didn't think to mention it. When questioned they stated that you can give room preferences' but it is not guaranteed. We had to get a roll away bed and the bed was rusted, old and dirty. For as much as we spent, this was really upsetting.
The water was frozen in the entire resort. The jacuzzi/whirlpool spa was not heated. Couldnt even enjoy the luxury swim out pool bc the water was freezing.
The food at every restaurant was cold. Room service food was cold and whenever you try to get in any other restaurant other than the buffet, you had to wait forever.
The property was beautiful from the pictures, but it was a real let down. I will not be returning sadly. I wanted to like it so bad it was just a let down.
Posted by Dorothy on Feb 27, 2023
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Comment from Hotel Management
Feb 28, 2023
by Management Team
Dear Dorothy,It was such a pleasure hosting you here at Royalton Blue Waters. Thank you as well for providing feedback on your stay. We have taken notes of the areas of opportunities mentioned, and they will be submitted for review. We do apologize for any inconvenience they may have caused.We do hope to host you again, and that the next experience will positively exceed this one. Kindest Regards.
4 out of 5
The staff were very friendly and helpful. The food was decent, but the drinks were water down.
Posted by Tifany Faith, from Universial City on Nov 23, 2022
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Comment from Hotel Management
Nov 25, 2022
by Management Team
Dear Tifany Faith, We are so happy you stayed with us! It was our pleasure to host you. We are grateful to hear that our hosts were friendly and helpful, as this is the level of service we aim to provide. Apologies about the drinks being watered down, we will aim on improving this. Hoping to host you again soon.Warm Regards.
5 out of 5
Posted by KEISHA on Apr 17, 2022
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Comment from Hotel Management
Feb 6, 2023
by Management Team
Dear Keisha,Thank you for visiting. We are so happy things went well, and we do hope to host you again.Warmest Regards.
5 out of 5
The Royalton Blue Waters is fantastic for a family getaway! The staff was the very best so friendly and accommodating! We cannot wait to go back
Posted by Laura on Mar 30, 2022
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Comment from Hotel Management
Apr 1, 2022
by Royalton Blue Waters
Dear Laura
Thank you for sharing your recent vacation experience with us.
We are pleased that you had a fantastic time and you received excellent service from our hosts.
It was a pleasure to serve you and we look forward to welcoming you again.
Regards
About the Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort
Activities and facilities/equipment Water activities
Kayaking
Snorkeling
Not included
Surcharge for premium or imported alcoholic beverages
Kayaking included
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Surcharge for bottled liquor
Minibar (only non-alcoholic beverages included)
24-hour room service
Buffet-style meals included
Surcharge for premium or imported non-alcoholic beverages
All meals included
Snorkeling included
Property Features
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 7 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. A children's pool, a health club, and a nightclub are also featured at the luxury Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort. Smoking is allowed in designated areas at this 4.5-star Falmouth property.
228 guestrooms or units
8 dining venues
2 bars on the beach
2 bars by the pool
7 bars or lounges
Built in 2016
Buffet breakfast (free)
Nightclub
Manager's reception (free)
Deli
Kid's club (free)
Poolside lounge chairs
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas
Coffee shop
1 conference room
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 4
Children's pool
Lazy river
Waterslide
Free WiFi
Outdoor tennis courts - 1
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Refrigerator (on request)
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired internet
Transport
Property shuttles: Airport shuttle
Room Amenities
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort offers 228 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include double sofa beds. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include refrigerators.
Private balcony or patio
Pull-out sofa bed
Minibar
In-room dining (24 hours)
Private outdoor space
Flat-screen television
Satellite channels
Premium channels
Movies for purchase
Refrigerator available
Coffee maker
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Exterior corridor access
Air conditioning
Unique furnishings
Unique decor
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves dinner only.
Taj – Indian Cuisine - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
Zen - Teppanyaki & Asian - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Hunter Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.
Nearby Activities
An outdoor tennis court, a health club, and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Scuba diving on site
Spa Services
Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Hot stone massage
Deep tissue massage
Reflexology
Manicures and pedicures
Body treatments
Facial treatments
Aromatherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 11:30 PM
Minimum check-in age is: 18
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 2 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Contactless check-in and contactless check-out are available.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 2
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Children stay free
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Hotel Names
Royalton Blue Waters Montego Bay All Inclusive Falmouth
Royalton Blue Waters Montego Bay Falmouth
Royalton Blue Waters Montego Bay
Royalton Blue Waters All Inclusive All-inclusive property
Royalton Blue Waters All Inclusive Falmouth
Royalton Blue Waters Inclusiv
Royalton Blue Waters All Inclusive
Royalton Blue Waters Resort Spa All Inclusive
You should know
Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Awards & Affiliations
Eco-Certified Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort is 22.5 mi (35-min drive) away from the Sir Donald Sangster Intl. Airport (MBJ) airport, the closest popular airport to the property.
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort offers an airport shuttle.
This property is on the beach. Don't forget your sunscreen!
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort offers free buffet breakfast every day from 7:00 AM to 11:30 AM.
No, there is no casino at this property.
Check-in start time: 3 PM; Check-in end time: 11:30 PM.
Free parking is not available at this property.
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort features 4 outdoor pools and a children's pool.
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort is home to Grazie Italian Trattoria, which features Italian cuisine.
Pamper yourself with a day at The Royal Spa, where you can enjoy facials, body treatments, and reflexology.
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort is 3.2 mi away from Falmouth.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
