Posted Aug 15, 2015
-DID NOT HAVE ROOM WE BOOKED ON TRAVELOCITY AVAILABLE. I booked a king size bed, oceanfront. Upon arrival, I was told the room was two queens by the front desk. When I asked to speak to a manager, she told me, "Your reservation is actually for two queens or a king" and was unwillingly to offer us any sort of compensation to make up for the disappointment. To get a king, I had to switch rooms, which was incredibly inconvenient. They had us check out of our room at 11am and we did not receive a room until 4:15pm that day. We were given a pager but were never paged. We only found out our room was ready because we asked.
-During buffet meals, we often were not greeted. In fact, the last three days of our trip, we were greeted almost 15 minutes after we sat down. The hotel was often out of glasses so we had to go without beverages for meals.
- Played the same Bob Marley CD or music at the pool, over and over, and over.
-Our special honeymoon treat never delivered to our room
-Food was overall very good compared to other all inclusive resorts we have stayed at. Monday night's BBQ was amazing.
-Beaches were well maintained and never too crowded. Beaches were beautiful and water was always warm.
-Maids were especially friendly
-Nightly entertainment was excellent. Especially the steel drum players on Friday night.
-Javanni, the conceirge, was very helpful at the front desk.
Comment from Hotel Management
by Management, Hotel Management
The Management Team at the Hilton Rose Hall Resort & Spa wish to apologise for the delay in responding to you which was due to a glitch in our computer system. Please note however that we do appreciate the time that you took to send us your comments and thank you for providing feedback on your visit to our property. We take all feedback from our guests in a positive way and use it to improve our service delivery and enhance our overall product.
We do hope to see you and your family again in the future, making us “your home away from home".