Ratings based on 1,911 Guest Reviews

Hear it directly from our travelers
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
by A traveler

Nice all inclusive hotel

Posted Aug 26, 2016
Excellent hotel for family vacation. The food, hotel staff, room and facilities were excellent. The hotel staff was very friendly and helpful.
Comment from Hotel Management
Sep 3, 2016 by Marvia Jones - Guest Relations Manager, Hotel Management
Dear Guest, Thank you for staying with us here at Hilton Rose Hall Resort & Spa. We appreciate the time taken to share your review. It was a pleasure hosting you and we look forward to your return visit. Warm regards, Marvia Jones Guest Relations Manager
4 out of 5
by A traveler from Bridgeport CT

Very nice hotel close to the beach

Posted Jul 13, 2016
Hotel is very nice! Food was good for a 4 star hotel. Staff are all different depending of their mood. Some of them look at you serious and mad. Specially at the pool bar and fresh restaurant. Others were very nice.this was my first time in Jamaica.beach is a 3 start beach. If you like water u must go to NEGRIL.
Comment from Hotel Management
by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities and food. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
4 out of 5
by Yvonne

Posted Jun 25, 2016 on Hotels
Comment from Hotel Management
by General Manager, Hotel Management
Dear Yvonne, Thank you for taking the time to review our property. It was a pleasure hosting you here at Hilton Rose Hall Resort & Spa. We look forward to your return visit. Warm regards, Marvia Jones
5 out of 5
by A traveler from Miami, Florida

Posted Jun 24, 2016 on Expedia
Very nice, good access for wheel chair user. Beach was not as nice but every thing else was great.
Comment from Hotel Management
Aug 4, 2016 by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
5 out of 5
by A traveler

Posted Jun 14, 2016 on Expedia
I can't say enough good things about this place and the staff!
Comment from Hotel Management
Aug 4, 2016 by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
4 out of 5
by A traveler

Posted Jun 8, 2016 on Expedia
Pros: The hotel was clean and staff were friendly. The new beach area is really nice and spacious. Also like that free wifi was available almost everywhere
Cons: Food can be a little better. Hilton Rose Hall should have a Jamaican restaurant with a Jamaican menu. There should also be a drinks menu.
Hilton Rose Hall Jamaica hotel is a nice resort for family stays. Hotel is well maintained and the staff are friendly. I would stay at this Hotel again.
Comment from Hotel Management
Aug 4, 2016 by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities and staff members. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
5 out of 5
by A traveler

Beautiful family vacation

Posted May 20, 2016 on Expedia
This was perhaps the best family vacation ever. First, the weather was perfect. Second, the hotel was beautiful, we couldn't find anything negative to say. The staff was outstanding!! ( Verona, shenika, delroy, Chavell, Cecilia... Just to name a few of the staff members who made our stay so comfortable ) Third, the food was outstanding. We love that there were so many traditional foods to try. We were never bored, nor hungry. Went to Dunn's river falls... So worth the trip! Jamaica is an island with so much to offer . Definitely going back to Hilton rose hall !!!
Comment from Hotel Management
Aug 4, 2016 by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
3 out of 5
by A traveler from MidWest

Hotel is fine, tourist-y. NEVER BOOK THRU EXPEDIA

Posted May 18, 2016 on Expedia
Pros: hotel has good food
Cons: workout facility
Location: its a resort- Its basically like being in the USA only fenced in on a really scenic beach with guys that have machine guns guarding the outer reaches
Expedia is the worst. If you are traveling abroad Expedia blocks all of the 1st parties (actual hotel, airline or companies providing lodging or transportation) from accessing itinerary, and utilize a customer service platform that will keep you on hold for HOURS. It is the same price to book hotel and flight separately. I will never again do business with Expedia.
Comment from Hotel Management
Aug 4, 2016 by Management, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
4 out of 5
by A traveler

Posted May 16, 2016 on Hotels
Vi storkoste oss på Hilton i en uke. En av de bedre allinclusive jeg har bodd på. Du må doble prisen før du får noe særlig bedre.
Comment from Hotel Management
by General Manager, Hotel Management
Dear verified traveler, The Management Team at the Hilton Rose Hall Resort & Spa wish to apologize for the delay in responding to you which was due to a glitch in our computer system. Please note however, that we do appreciate the time that you took to send us your comments and thank you for providing feedback on your visit to our property. We do hope to see you again in the future, making us “your home away from home". Warm regards, Marvia Jones Guest Relations Manager
4 out of 5
by A traveler from london

Excellent hotel prefect food choices

Posted May 15, 2016 on Expedia
We have a fantastic time. This is our second visit and we will definitely visting again. We loved the wide selection of restaurants staff service and attitude was excellent. We always had a sun bed never a problem. Entertainment was varied ticked the box for us. We stayed in a ground floor ocean view room truly breathtaking view. nightly disco experience poor needs refreshing. Management visible and attentive daily.
Comment from Hotel Management
Aug 4, 2016 by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,