We reserved at this hotel specifically because it was a Hilton and because it had a water park for our son. Unfortunately, when we got there they told us the Waterpark was closed for renovations. When we booked through Expedia there wasn't anything notifying that it was closed.
The room we got was a bit old and dilapidated
The bathroom was dirty with mold on the walls and both the sink and tub were clogged.
The grounds were very pretty though. The food was not very good. The men that worked at the hotel were all very nice!
Comment from Hotel Management
Sep 6, 2016 by Marvia Jones - Guest Relations Manager, Hotel Management
Dear Yiset R,
Thank you for staying with us here at Hilton Rose Hall Resort & Spa. We appreciate the opportunity to host you and the time taken to share your review. It is a pleasure to read of your positive highlights including our well kept grounds and excellent service from our team members.
However, based on your feedback, we are saddened to know that you were disappointed with your overall experience. Information regarding our renovations was shared with all Tour Operators and also on our website. We do apologize if this created an inconvenience for you. All your concerns will be tabled to the Management Team with an intention to have them rectified. Thank you for bringing them to our attention.
Should you afford us another opportunity to host you, we look forward to exceeding your expectations while creating a memorable experience.
Guest Relations Manager