"Older hotel" charm, EXCELLENT STAFF!!!!!
Posted Jan 18, 2016
We stayed 8 nights in this "older" (as compared to others in the vicinity) hotel, bed was very comfortable/pillows not so much but that's minor issue. There were a few tweeks that needed to be done in our room and all was taken care of promptly and to our complete satisfaction.
The restaurants were wonderful, the buffet is themed differently each evening for dinner. Choices were fantastic. Three Palms Restaurant was fabulous! All outside smaller dining places (pizza, sandwiches, etc.) were great. Bars were well stocked/bartenders can mix some mean drinks!
Now...to us-the most important aspect of any trip - the people. There was not one single bad experience, not one single problem, not one single thing of any kind to say against any person we dealt with. From the guys who rake the beach to the hotel managers - Professional, Friendly, Fun and Easy-going. We loved meeting every single person!
You can be sure if we return to Jamaica, we will stay at this resort.
Comment from Hotel Management
by Catherine Warner, Hotel Management
The Management Team at the Hilton Rose Hall Resort & Spa wish to apologise for the delay in responding to you which was due to a glitch in our computer system. Please note however that we do appreciate the time that you took to send us your comments and thank you for providing feedback on your visit to our property. We take all feedback from our guests in a positive way and use it to improve our service delivery and enhance our overall product.
We do hope to see you and your family again in the future, making us “your home away from home".