Ratings based on 1,907 Guest Reviews

Hear it directly from our travelers
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
by A traveler

Nice all inclusive hotel

Posted Aug 26, 2016
Excellent hotel for family vacation. The food, hotel staff, room and facilities were excellent. The hotel staff was very friendly and helpful.
4 out of 5
by A traveler from Bridgeport CT

Very nice hotel close to the beach

Posted Jul 13, 2016
Hotel is very nice! Food was good for a 4 star hotel. Staff are all different depending of their mood. Some of them look at you serious and mad. Specially at the pool bar and fresh restaurant. Others were very nice.this was my first time in Jamaica.beach is a 3 start beach. If you like water u must go to NEGRIL.
Comment from Hotel Management
by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities and food. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
5 out of 5
by A traveler

Beautiful family vacation

Posted May 20, 2016 on Expedia
This was perhaps the best family vacation ever. First, the weather was perfect. Second, the hotel was beautiful, we couldn't find anything negative to say. The staff was outstanding!! ( Verona, shenika, delroy, Chavell, Cecilia... Just to name a few of the staff members who made our stay so comfortable ) Third, the food was outstanding. We love that there were so many traditional foods to try. We were never bored, nor hungry. Went to Dunn's river falls... So worth the trip! Jamaica is an island with so much to offer . Definitely going back to Hilton rose hall !!!
Comment from Hotel Management
Aug 4, 2016 by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
3 out of 5
by A traveler from MidWest

Hotel is fine, tourist-y. NEVER BOOK THRU EXPEDIA

Posted May 18, 2016 on Expedia
Pros: hotel has good food
Cons: workout facility
Location: its a resort- Its basically like being in the USA only fenced in on a really scenic beach with guys that have machine guns guarding the outer reaches
Expedia is the worst. If you are traveling abroad Expedia blocks all of the 1st parties (actual hotel, airline or companies providing lodging or transportation) from accessing itinerary, and utilize a customer service platform that will keep you on hold for HOURS. It is the same price to book hotel and flight separately. I will never again do business with Expedia.
Comment from Hotel Management
Aug 4, 2016 by Management, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
4 out of 5
by A traveler

Posted May 16, 2016 on Hotels
Vi storkoste oss på Hilton i en uke. En av de bedre allinclusive jeg har bodd på. Du må doble prisen før du får noe særlig bedre.
Comment from Hotel Management
by General Manager, Hotel Management
Dear verified traveler, The Management Team at the Hilton Rose Hall Resort & Spa wish to apologize for the delay in responding to you which was due to a glitch in our computer system. Please note however, that we do appreciate the time that you took to send us your comments and thank you for providing feedback on your visit to our property. We do hope to see you again in the future, making us “your home away from home". Warm regards, Marvia Jones Guest Relations Manager
4 out of 5
by A traveler from london

Excellent hotel prefect food choices

Posted May 15, 2016 on Expedia
We have a fantastic time. This is our second visit and we will definitely visting again. We loved the wide selection of restaurants staff service and attitude was excellent. We always had a sun bed never a problem. Entertainment was varied ticked the box for us. We stayed in a ground floor ocean view room truly breathtaking view. nightly disco experience poor needs refreshing. Management visible and attentive daily.
Comment from Hotel Management
Aug 4, 2016 by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
4 out of 5
by A traveler from Richmond, VA

Comparison trip of a resort to a cruise

Posted May 11, 2016 on Expedia
we were greeted with rum punch and cold towels, and i just knew this was going to be the start to a great vacation and it was. we thoroughly enjoyed ourselves. all in all we realized a resort is definitely for those who would like to relax on their vacation which is not bad if thats what you like to do. we took the shopping trip in the afternoon with JTL. was a cheap easy way to venture off the resort and see other areas of Jamaica without spending too much on an excursion. also we were nervous since it is a family resort that there would be a surplus amount of children running around and wouldnt care for it, but it actually ended up being fine for the time we went. not very crowded at all. Pros: nice weather, wasnt crowded (May 7-10th), friendly staff, food was good, no ocean view needed (had garden view and was able to see the ocean) Cons: not many night activities, small bathroom
Comment from Hotel Management
Aug 4, 2016 by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
4 out of 5
by Percival from Kingston Jamaica

Great Get Away

Posted May 9, 2016 on Hotels
Great Get Away
Comment from Hotel Management
by General Manager, Hotel Management
Dear Percival, The Management Team at the Hilton Rose Hall Resort & Spa wish to apologize for the delay in responding to you which was due to a glitch in our computer system. Please note however that we do appreciate the time that you took to send us your comments and thank you for providing feedback on your visit to our property. We do hope to see you in the future, making us “your home away from home". Warm regards, Marvia Jones Guest Relations Manager
4 out of 5
by Mark from London

Hilton rose hall Mo Bay

Posted May 8, 2016 on Hotels
Nice relaxing resort
Comment from Hotel Management
by General Manager, Hotel Management
Dear Mark, The Management Team at the Hilton Rose Hall Resort & Spa wish to apologize for the delay in responding to you which was due to a glitch in our computer system. Please note however that we do appreciate the time that you took to send us your comments and thank you for providing feedback on your visit to our property. We do hope to see you soon. Warm regards, Marvia Jones Guest Relations Manager
5 out of 5
by A traveler from St. Louis, MO

Nice hotel, great staff, but "bubble" Jamaica

Posted May 5, 2016 on Expedia
Pros: Rolando (Renaldo?) was our bartender at Moonstone and he was a ROCK STAR. So helpful, so funny. We had a great time with him. The staff was amazing.
Cons: Less isolation - more authenticity.
Location: Rose Hall Great House tour is nearby - hokey but fun, and some history.
This was a great place - and a great staff, but we really needed to get out of the bubble they've created there to get to know the real Jamaica and its people more clearly. Get out and do what you can (safely), take excursions, talk to locals, talk to your bartender - all of that. In terms of the facilities, they did a beautiful job designing and upkeeping. Our room was so well tended for, the food was fantastic.
Comment from Hotel Management
Aug 4, 2016 by Catherine Warner, Hotel Management
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, and with the excellent service provided by our staff members. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,